Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Angela Hook

Bray Park

Summary

As a hard-working individual, I can manage multiple deadlines, while working in accordance with policies and procedures to deliver quality work. I am proficient with MYOB and Microsoft office suite. I have used Microsoft products to create and streamline workplace protocols and “how-to"s, therefore creating a more efficient workplace where required.


I have long standing experience in customer service and management. My previous roles have given me the opportunity to develop my skills to direct and coordinate staff, and to plan projects. I work successfully to complete my individual tasks, yet I also work equally well as a team member.


My goal is to secure a position which will give me the opportunity to apply my experience and knowledge that I have acquired during my previous positions, but that will also provide opportunities to grow and learn.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bar Tender/Waitress/Manager

07.2022 - Current
  • Maintain a high standard of customer service
  • Cash handling in the form of transactions, end of day counting and banking
  • Ensured stock levels are correct and kept at appropriate levels by ordering or reporting stock levels to the appropriate person
  • Managing staff to ensure customer needs are met with in the restaurant and bar
  • Management and delegation of daily cleaning duties to staff
  • Creating closing and cleaning check lists
  • Attend incoming calls from customer

Vet Nurse Assistant

Petrie Central Vet Clinic
11.2020 - 07.2022
  • I have been participating in work experience on Saturday mornings for3 hours a week
  • During this time, I have observed several canine surgeries, such as castration and tumour removals
  • I have also assisted with multiple teeth cleans
  • During my time at the clinic, I have observed medication dispensing, vaccine administration and schirmer tear testing
  • I also shadow the Vet’s during consultations and routine check ups
  • Observing their manner and conduct while handling results and general interactions with the animals and their owners

Administration and Customer Service

Envirosmart
02.2017 - 07.2022
  • Attended incoming calls from customers
  • Utilised MYOB for data entry of customer orders and sending invoices to customers
  • Maintained a high standard of customer service
  • Ordered and invoiced incoming materials
  • Assisted in the warehouse when needed with pick and pack orders
  • Coordinated with freight companies for all incoming and outgoing deliveries Australia wide
  • Organised freight for standard and non-standardised loads
  • Ensured stock levels are correct and kept at appropriate levels
  • Participated in and planned stocktakes
  • Sound level on Microsoft Office suite

Assistant Store Manager/Retail Assistant

Jay Jays, The Just Group
10.2014 - 02.2017
  • Customer Service and cash handling, Carried out banking and managed complaints and issues for staff and customers
  • Managed the training and development of staff
  • Achieved KPIs and targets
  • Attended manager meetings to learn about company development and goals
  • Ensured the storefront was tidy and presentable
  • Mentored new staff by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks
  • Held meetings with team leader to evaluate performance and make plans for improvement

Skills

  • Document preparation
  • Teamwork and coordination
  • Supply organization
  • Time Staff management
  • Problem-solving
  • Bussing and serving
  • Equipment cleaning
  • Inventory and stocking
  • Customer service
  • Highly reliable
  • Customer service expertise
  • Cash register operation
  • Menu memorization

Certification

ACM30117 | Certificate III in Animal Studies | TAFE Queensland | Completed June2022

Timeline

Bar Tender/Waitress/Manager

07.2022 - Current

Vet Nurse Assistant

Petrie Central Vet Clinic
11.2020 - 07.2022

Administration and Customer Service

Envirosmart
02.2017 - 07.2022

Assistant Store Manager/Retail Assistant

Jay Jays, The Just Group
10.2014 - 02.2017
Angela Hook