Angela Jackson
Geelong,VIC
Summary
Organized professional experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.
Overview
16
16
years of professional experience
Work History
Event Manager
The Pier
Geelong, VIC
06.2023 - Current
- Resolved any issues that arose during the course of an event in a timely manner.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Implemented innovative event themes and concepts, enhancing attendee engagement and experience.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Oversaw all aspects of event production from conception through completion.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Provided support to attendees before, during, and after the event as needed.
- Maintained relationships with existing partners while cultivating new ones.
- Coordinated and allocated equipment, supplies and staff for events.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Followed local regulations for events and obtained necessary permits.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Coached and counseled employees to reflect company service standards and procedures.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Created detailed timelines for the execution of each event.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
Front of House
Gusto
Highton, VIC
05.2009 - 06.2020
- Greeted and welcomed guests to the front of house area.
- Conducted weekly meetings with front of house staff to review performance, expectations, and new initiatives.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Collaborated with management team to create a comprehensive Front of House training program.
- Responded to feedback from customers and front of house staff, making adjustments to food preparation as needed.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Developed strategies for improving customer experience through better communication between kitchen and front of house staff.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Maintained a neat, organized front of house area at all times.
- Performed daily opening and closing duties as Front of House Coordinator.
- Supervised front of house operations including seating arrangements, table set-ups, busing tables.
- Supervised front of house operations to ensure compliance with health department regulations.
- Prepared and managed the front of house budget, optimizing expenses to increase profitability.
- Established relationships with vendors providing products used in the restaurant's front of house operations.
- Provided leadership to Front of House staff by setting daily goals and objectives for team members.
- Maintained an accurate inventory of all supplies needed in the front of house area.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Assisted in training new front of house staff members.
- Ensured compliance with all health and safety regulations in front of house areas.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted with training new front of house employees on procedures and policies.
- Coordinated with front of house staff to ensure timely meal service delivery.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
Education
High School Diploma -
Morongo Girls' College
Geelong, VIC12-1989
Skills
- Team leadership and supervision
- Event sales
- Loyalty cultivation
- Transportation and logistics coordination
- Cross-functional teams leadership
- Promotional advertising
Affiliations
Outside of work I enjoy spending time walking my dog, gardening, reading books, going to the gym, yoga and being with my family
Timeline
Event Manager
The Pier
06.2023 - Current
Front of House
Gusto
05.2009 - 06.2020
High School Diploma -
Morongo Girls' College