Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Angela Jager

Toongabbie

Summary

Dynamic professional with experience at Parks Victoria, excelling in timeliness and attention to detail. Proven ability to enhance customer satisfaction through effective communication. Skilled in rule enforcement and information verification, consistently achieving high levels of accuracy and fostering strong stakeholder relationships.

Overview

14
14
years of professional experience

Work History

PERMITS & AGRREMENTS OFFICER

Parks Victoria
06.2025 - Current


  • Maintain a strict adherence to State Government Policies, Procedures, and Legislation to deliver accurate legal documents.
  • Maintain detailed notes of any applicant or local team correspondence, documents requested and received, along with notifying the applicant of approvals or rejections of their applications.
  • Establish effective relationships encompassing good communication, and transparency with key stakeholders both internally and externally for a smooth application process.
  • Create Filming and photography or event permit from start to finish, ensuring acts and legislation are adhered to.
  • Raise invoices.
  • Always maintaining customer confidentiality.

Customer Service Officer

Department of Veterans Affairs
07.2023 - 05.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Always maintaining customer confidentiality.

Customer Experience Officer

Solar Victoria
10.2018 - 03.2019
  • Started the newly formed and opened Solar Homes Program with the State Government for rebates from Solar Victoria.
  • Established strong rapport with customers through active listening, empathy, and clear communication skills.
  • Assisted in ministerial complaints.
  • Conducted new employee interviews and hiring.
  • Always maintaining customer confidentiality.

Placement Consultant

Max Employment
12.2017 - 10.2018
  • Achieved high levels of customer satisfaction by consistently going above and beyond expectations in providing tailored support throughout the placement process.
  • Collaborated with other consultants within the company to share knowledge, resources, and leads for optimal results.
  • Maintained detailed records of all interactions with clients, candidates, employers within the CRM system for future reference.
  • Candidate sourcing, screening and selection.
  • Interview co-ordination.
  • Negotiating contracts.
  • Always maintaining customer confidentiality.


Call Centre Operator

Department of Human Services
12.2015 - 01.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Always maintaining customer confidentiality.

Licence Testing Officer

VicRoads
12.2011 - 04.2017
  • Conduct licence road tests, and provide successful or unsuccessful feedback depending on the outcome of the drive.
  • Conduct vehicle registration inspections, and re registration process.
  • Ability to keep up with appointment times, while serving walk in clients.
  • Have accurate cash handling.
  • Ability to be empathetic in difficult situations.
  • The ability to stay calm under pressure and prioritise workload
  • Always show attention to detail, with a consistent record of accuracy.
  • Always maintaining customer confidentiality

Education

No Degree - High School

Traralgon Secondary Collage
Traralgon, VIC
10-1996

Skills

  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Information verification
  • Rule enforcement
  • Attention to detail
  • Task prioritization

Interests

  • Travelling to see my daughter, her husband and my grandbabies
  • Walking and Gardening
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Baking/Cooking

Timeline

PERMITS & AGRREMENTS OFFICER

Parks Victoria
06.2025 - Current

Customer Service Officer

Department of Veterans Affairs
07.2023 - 05.2025

Customer Experience Officer

Solar Victoria
10.2018 - 03.2019

Placement Consultant

Max Employment
12.2017 - 10.2018

Call Centre Operator

Department of Human Services
12.2015 - 01.2018

Licence Testing Officer

VicRoads
12.2011 - 04.2017

No Degree - High School

Traralgon Secondary Collage

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Angela Jager