Summary
Overview
Work History
Skills
Other Positions
Locations
Timeline
Generic
Angela Jones

Angela Jones

South West Rocks,NSW

Summary

With over 35 years of experience in various industries, Angela brings a diverse skill set to the table. She spent 14 years at Commonwealth Bank of Australia and another 17 years at MasterCard, gaining valuable insights into the financial sector. Angela also has 2 years of experience in the coffee industry and currently has over 4 years of experience in the travel industry. Throughout her career, she has held multiple roles and has lived in Australia, Singapore, and New York, giving her a global perspective. Her expertise spans pre-sales and sales roles, driving consistent year-on-year growth. Angela is well-versed in product development and management across different industries, as well as project management, deployment, and customer service. She excels in program design and implementation, including training users to maximize product usage for commercial programs. With a strong focus on customer service and client management, she has successfully driven customer adoption and ensured excellent customer experiences. People management and development are also areas where she shines, having built world-class cultures through effective remote working and managing teams across different geographies and time zones. With her background in communications, including digital sales and marketing, Angela understands the importance of effective messaging. She also has experience in supply chain management and warehouse operations. As a multinational executive and an authentic leader, she is passionate about developing people to drive success for both themselves and the business.

Overview

11
11
years of professional experience

Work History

Group Product Manager

Flight Centre Travel Group
08.2022 - Current
  • Group Manager responsible for a portfolio of digital products for the travel operations corporate business
  • People Leader of 5 product managers and engineering teams, a total of 33 professionals
  • Product Coach for 16 product team members
  • Expertly navigated complex stakeholder requirements to deliver products that met both user needs and business goals.
  • Led cross-functional teams to launch successful products on time and within budget.
  • Reduced time-to-market by streamlining internal processes and fostering a culture of continuous improvement.
  • Optimized product roadmaps for achieving business objectives and maximizing ROI.
  • Cultivated a high-performing team environment that fostered personal development while promoting accountability for overall success.
  • Championed data-driven decision-making throughout the organization, resulting in more informed strategic decisions.
  • Mentored junior Product Managers, helping them develop essential skills for career growth in the industry.
  • Conducted regular product performance reviews, adjusting plans as needed to optimize results.
  • Successfully brought products from concept to market, achieving both critical acclaim and strong financial results.
  • Implemented agile methodologies for efficient project management, leading to increased team productivity and timely deliveries.
  • Managed product lifecycle from ideation to sunset, prioritizing features based on customer feedback and business goals.
  • Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry advancements.
  • Improved customer satisfaction rates by addressing key issues through targeted product enhancements.
  • Delivered impactful presentations to executive leadership, effectively communicating product vision and status updates.
  • Collaborated with sales, marketing, and engineering teams to develop go-to-market strategies that drove product adoption and revenue growth.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Maintained positive vendor relations to build strong partnerships.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Analyzed metrics to measure product performance.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Liaised with clients to better understand business needs and current market landscape.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Directed planning and budgeting efforts.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

General Manager Business Services

Bellissimo Coffee
08.2020 - 01.2022
  • Bellissimo Coffee is on a growth trajectory from a small to medium size business, I was brought on board to transform their Retail Online Store to drive sales and improve the customer experience
  • Also, to define and implement product management and development disciplines including supplier engagement and management
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales by 98%
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.

Regional Product Manager

Flight Centre Travel Group
11.2018 - 08.2020
  • Responsible for the Corporate Travel Business mid-office platform for Australia and New Zealand
  • Led a team of 7 product owner/managers and a UX designer
  • Organized training sessions for sales representatives to enhance their knowledge on product features and benefits, leading to higher conversion rates.
  • Established strong relationships with key stakeholders, including distributors, retailers, and customers for successful business collaborations.
  • Provided detailed monthly reports on regional performance indicators for senior management''s review and decision-making purposes.
  • Enhanced brand reputation within the region by consistently delivering high-quality products and exceptional customer service experiences.
  • Adopted agile methodologies in managing projects to quickly adapt to changing market conditions and customer demands.
  • Enhanced customer satisfaction by addressing feedback and implementing necessary product improvements.
  • Managed budgets effectively by allocating resources judiciously across various projects and initiatives within the region.
  • Worked closely with R&D teams to facilitate seamless integration between product development stages and commercialization efforts in the region.
  • Spearheaded initiatives to streamline internal communication channels, resulting in improved collaboration between regional teams.
  • Implemented efficient project management systems to track the progress of multiple product lines concurrently.
  • Conducted regular team meetings to review performance metrics and set goals for continuous improvement of regional operations.
  • Led cross-functional teams to successfully launch new products within tight deadlines and budget constraints.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Maintained positive vendor relations to build strong partnerships.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Analyzed metrics to measure product performance.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Liaised with clients to better understand business needs and current market landscape.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Set goals and formalized policies to maximize team performance and keep project on-task.

Asia Pacific Regional Lead MasterCard Prepaid Products

MasterCard
01.2017 - 12.2017
  • Responsible for product management and leading the prepaid product team across the Asia Pacific Region as well as a focus on new consumers through MasterCard Financial Inclusion strategy
  • Streamlined implementation processes to drive onboarding of customers from 21 to 5 days
  • Spearheaded regional expansion efforts by conducting market assessments, selecting target locations, and establishing local presence through recruitment or acquisition as appropriate.
  • Implemented training programs for new hires, enhancing productivity and reducing turnover rates.
  • Conducted market research to identify emerging trends, informing business strategies and product development efforts.
  • Cultivated strong relationships with key clients, leading to long-term partnerships and repeat business.
  • Analyzed sales data to identify opportunities for improvement and implement targeted action plans for underperforming territories or products.
  • Established performance metrics for the regional team, tracking progress against targets on an ongoing basis to drive continuous improvement efforts.
  • Participated in trade shows, conferences, and networking events to promote brand awareness and generate new business opportunities.
  • Facilitated regular team meetings to discuss progress toward goals, address challenges, and share best practices.
  • Improved customer satisfaction through proactive communication and prompt resolution of issues.
  • Mentored junior employees, fostering professional growth and cultivating future leaders within the organization.
  • Increased regional sales by developing and implementing strategic marketing initiatives.
  • Coordinated with internal departments such as finance, human resources, IT support services to ensure smooth operations across the region''s offices and facilities.
  • Collaborated with cross-functional teams to develop innovative product offerings that met market demands.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Represented company at various national and global events.
  • Attended weekly meetings to discuss and optimize strategies.
  • Championed organizational culture initiatives within the region, reinforcing company values and promoting employee engagement for higher job satisfaction and retention rates.
  • Maintained a comprehensive knowledge of industry trends and competitor activities in order to develop effective counter-strategies when necessary.
  • Managed a team of sales representatives, resulting in improved performance and increased revenue.

Global Lead Commercial Information Platform Management

MasterCard
01.2014 - 11.2016
  • The global lead for the MasterCard's commercial information platform which supported over 200 financial institutions and 35million card customers.
  • Responsible for the overall development and management of the platform and the customer experience for the end users of the various features and functions available to support the commercial payment solutions
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • > Leadership and team development
  • > Development of the platform strategy to align with the overall commercial product strategy and alignment with the B2B, T&E and SME segments
  • Improve the quality of products deployed and delivered the desired customer experience
  • Overall management of the platform performance to drive customer experience excellence
  • Implemented growth strategies and increased user pay revenues by 20%
  • Drive usage campaigns with regional partners and issuers
  • Manage customer usage information to drive growth and influence the platform roadmap and embedded adobe analytics to capture consumer behaviour
  • Developed and implemented a high performing team environment and structure
  • User pay revenues grew 25% in year one and continue to grow targeting 20% YoY
  • Managed and maintained technology budget of $14M
  • Implemented usage tracking initiatives to understand the customer experience and product usage, drive growth and influence development
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Skills

  • Product Performance Metrics
  • User Requirement Gathering
  • Strategic Product Vision
  • Strategic thinking
  • Design thinking
  • Quality Assurance Management
  • Data-Informed Strategy Development
  • Cross-Functional Team Leadership
  • Product Launch Strategy
  • Enhancing Customer Experience
  • Team leadership
  • Strategic planning and alignment

Other Positions

  • MasterCard, 2000 - 2013, Asia Pacific Lead, Commercial Product Management, Asia Pacific, Head of Sales, Commercial Payments, Senior Manager, Commercial Payments Australasia
  • Commonwealth Bank, 1986 - 2000, Project Manager Loyalty Systems, Senior Business Analyst Credit Card Conversion Team, Manager Membership and Operations Customer Loyalty Programs, Senior Project Analyst Card Services, Senior Systems Research Officer, Senior Systems Development Officer, Third Party Officer, Operations, Settlement Officer Accounting

Locations

  • Sydney, NSW
  • Singapore
  • New York, NY
  • Brisbane, QLD
  • Remote

Timeline

Group Product Manager

Flight Centre Travel Group
08.2022 - Current

General Manager Business Services

Bellissimo Coffee
08.2020 - 01.2022

Regional Product Manager

Flight Centre Travel Group
11.2018 - 08.2020

Asia Pacific Regional Lead MasterCard Prepaid Products

MasterCard
01.2017 - 12.2017

Global Lead Commercial Information Platform Management

MasterCard
01.2014 - 11.2016

Similar Profiles

CREATE PROFILE
Angela Jones