Angela Josifovska
Summary
A confident, energetic sales associate who is passionate about high street fashion and excited by this challenging fast paced environment. Able to take initiative and plan efficiently without having to take direction at all times. A strong team leader with an entrepreneurial spirit, who thinks outside of the box. Now looking for an opportunity to work for a company who truly values their staff and will strive to develop their career to the next stage.
Overview
6
6
years of professional experience
Work History
Sales Associate
Michael Kors
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager
Skara Rama5 Pty Ltd
07.2020 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted monthly inventories of raw materials and components on work floor.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
Manager
Incredible Edibles Pty Ltd
05.2019 - 09.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Retail Assistant
Koton
11.2017 - 12.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
Diploma - Hospitality Management
Apex Instite of Education
Sydney09.2021
Certificate IV - Commercial Cookery
Apex Institute of Education
Sydney01.2021
Skills
- Customer Satisfaction
- Corrective Actions
- Consultative Sales Approach
- Customer Retention
- Direct Sales
- Customer outreach
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Customer service
- POS Operations
- Strong Communication and Interpersonal Skills
- Client Account Management
Additional Information
References upon request
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Sales Associate
Michael Kors
11.2023 - Current
Manager
Skara Rama5 Pty Ltd
07.2020 - 02.2023
Manager
Incredible Edibles Pty Ltd
05.2019 - 09.2021
Retail Assistant
Koton
11.2017 - 12.2018
Diploma - Hospitality Management
Apex Instite of Education
Certificate IV - Commercial Cookery
Apex Institute of Education
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