Angela Korteman
Cranbourne
Summary
Energetic and reliable, with strong ability to work efficiently and accurately. Committed to contributing to streamlined operations and ensuring customer satisfaction.
Offering strong attention to detail and willingness to learn and grow in fast-paced environment. Brings ability to quickly adapt to new processes.
Overview
22
22
years of professional experience
Work History
Machine Operator/Pick Packer – Casual
Sodastream Australia
09.2022 - 10.2024
- Maintained safety and accuracy while filling gas cylinders.
- Picking and packing.
- Efficiently managed pallet stacking and wrapping.
Customer Service/Sales Support & Administration
Interfab Australia Pty Ltd
10.2019 - 08.2022
- Data entry and processing of Sales Orders and Sales Invoices using the company’s SAP Business System
- Attend to inward communications relating to sales queries, returns and credits including telephones, fax and email
- Investigate, Validate and Processing of Customer Credit Claims, including issuing RA’s and raising Credit Notes as required
- General customer support
Picker/Packer/Retail Warehouse Sales – Ongoing Casual
Interfab Australia Pty Ltd
10.2015 - 01.2019
- Handled picking and packaging of bedding items for online shipments and larger wholesale orders.
- Performed various essential warehouse tasks.
- Performed retail sales of household linen products.
Independent Third Person - Volunteer
Office of the Public Advocate
04.2015 - 01.2018
- Assist people with a cognitive disability or mental illness during interviews or when giving formal statements to Victoria Police
- Facilitate communication by ensuring that a person with a cognitive disability or mental illness is not disadvantaged with communicating with police
- Assist people with a cognitive disability or mental illness in comprehending complex issues, processing information quickly and understanding their legal rights
Complaints Coordinator
Law Institute of Victoria
02.2008 - 06.2013
- Efficient and effective case file management
- Research and analysis of information relevant to an investigation
- Ensuring performance targets are met
- Professional preparation of reports and correspondence
- Dealing with all parties involved in an investigation in a professional manner in the process, utilising strong negotiation and conflict resolution skills
Investigations Coordinator
Medical Practitioners Board of Victoria (now Australia Health Practitioner Regulation Agency)
08.2002 - 02.2008
- Coordinate disciplinary investigations effectively in a timely manner
- Research and analysis of information relevant to an investigation
- Determine appropriate and timely communication to parties involved in an investigation
- Effective communication
- Professional preparation of reports and correspondence
- Providing appropriate assistance and advice to the public and to health professionals
Education
Bachelor Of Applied Science (Psychology) - Psychology
Deakin University
Melbourne, VIC10.2015
Bachelor Of Criminology And Criminal Justice - Criminology
Griffith University
QLD12.2012
Skills
- Reliable and hardworking
- Excellent written and verbal communication
- Proficient in Word, Excel and PowerPoint
- Analytical ability
- Problem-solving ability
- Customer service
- Complex complaints handling
- Pick/Packing
- Machine Operator
Timeline
Machine Operator/Pick Packer – Casual
Sodastream Australia
09.2022 - 10.2024
Customer Service/Sales Support & Administration
Interfab Australia Pty Ltd
10.2019 - 08.2022
Picker/Packer/Retail Warehouse Sales – Ongoing Casual
Interfab Australia Pty Ltd
10.2015 - 01.2019
Independent Third Person - Volunteer
Office of the Public Advocate
04.2015 - 01.2018
Complaints Coordinator
Law Institute of Victoria
02.2008 - 06.2013
Investigations Coordinator
Medical Practitioners Board of Victoria (now Australia Health Practitioner Regulation Agency)
08.2002 - 02.2008
Bachelor Of Applied Science (Psychology) - Psychology
Deakin University
Bachelor Of Criminology And Criminal Justice - Criminology
Griffith University
Similar Profiles
Gopal NunnaGopal Nunna
Inventory Specialist at SodaStream AustraliaInventory Specialist at SodaStream Australia
Maciej CiosMaciej Cios
Continuous Improvement Manager at SodaStream InternationalContinuous Improvement Manager at SodaStream International
Maayan HakimMaayan Hakim
E-commerce Product Manager at SodaStreamE-commerce Product Manager at SodaStream