Angela Kusuma
Ascot Park,SA
Summary
Reliable Front of House team member who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Enthusiastic in cooking, food preparation and kitchen operation. Great team work with positive attitude to meet team goals.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Pondok Daun Restaurant
06.2020 - Current
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Enhanced customer satisfaction by delivering exceptional service, friendly interactions, promptly addressing any requests, issues or concern, and maintaining a clean, welcoming environment.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Served diners by delivering food, filling and making beverages, and retrieving items for guests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours and throughout the day.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Trained new staff in front-of-house procedures, customer relations, and cleaning through proper procedures and policies.
- Processed customer payments and balanced cash drawers.
- Making sure that the restaurant is clean, tidy and well stocked at closing time for a smooth run for the next day.
Education
Certificate II - Commercial Cookery
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA09.2024
Master of Arts - Women Studies
Flinders University
Adelaide, SA04.2013
Graduate Diploma - Creative Writing
University of Canberra
Canberra, ACT04.2011
Bachelor of Arts - Journalism
Padjadjaran University
Bandung, West Java, Indonesia08.2007
Skills
- Positive and can do attitude
- Hard working
- Handling Complaints
- Order Taking
- Reservation Management and Seating arrangements
- Cultural Awareness
- Phone Etiquette
- Customer service
- Cleanliness
- Organizational skills
- Problem-solving
- Multitasking
- Time management
- Attention to detail
- Cooking
- Safe Food Handling
- Allergy Awareness
- Computer literacy
Languages
Indonesian
Native or Bilingual
Timeline
Front of House Staff Member
Pondok Daun Restaurant
06.2020 - Current
Certificate II - Commercial Cookery
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Master of Arts - Women Studies
Flinders University
Graduate Diploma - Creative Writing
University of Canberra
Bachelor of Arts - Journalism
Padjadjaran University
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