Angela Lamey
Greystanes,NSW
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
13
13
years of professional experience
Work History
Administration Officer
SureSearch
01.2022 - 05.2024
- Generated and sent customer invoices, submitted payments and updates accounts.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Generated and delivered daily outstanding payment invoices to customers.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Monitored stock levels within the office environment, placing orders when necessary.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Updated databases with new customer contact details or changes in existing accounts.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Relief Supervisor
The Juniors Group of Clubs
09.2019 - 01.2022
- Supervise, lead and manage staff by ensuring all staff maintain an excellent level of service at all times,
- Ensuring the Club meets all compliance requirements, Staff rostering, Cash room reconciliations (Malabar), TAB/Keno reconciliations (Malabar),
- Stock ordering (Malabar),
- Opening and closing procedures (Malabar),
- Effectively oversee all aspects of the daily club operations, Maintain a safe and comfortable environment for members and guests,
- Using the cash room to issue and return floats/tills, Assisting staff in bars/gaming if busy
Bar/TAB Attendant
The Juniors Group of Clubs
11.2011 - 01.2022
- Ensuring TVs are switched on and on correct channels for live sporting events
- Ensuring TAB, Keno and bar transactions are preceded in correct manner according to club procedures and government legislation
- Opened and closed establishment on time with proper setup and procedure.
- Processed payments and refunds to maintain accurate records of daily sales transactions.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Provided friendly reminders to customers about upcoming events or promotional offers.
- Cleaned work areas and equipment at the end of each shift.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
Education
HSC -
OTEN
01.2017
Skills
- Coffee Skills
- Cocktail skills
- RCG
- RSA
- Tabcorp AML/CTF - June 2022
- Bet safe COVID-19 training – July 2020
- Reviva – Provide First Aid 2022
- CPR - 2023
- Simpro
- SAP
- Concur
- Xero
References
- Tina Stanhope, Compliance Manager, SureSearch, 0411 045 861
- Tim Handley, Duty Manager, Juniors Group of Clubs, 0437 926 707
- Antionette Azzopardi, Venue Manager, Juniors Group of Clubs - Malabar, 0431 059 394
Timeline
Administration Officer
SureSearch
01.2022 - 05.2024
Relief Supervisor
The Juniors Group of Clubs
09.2019 - 01.2022
Bar/TAB Attendant
The Juniors Group of Clubs
11.2011 - 01.2022
HSC -
OTEN
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