Job Search Status
Open to workDesired start date: Immediately
Open To Work
Angela Liliana Molina
Sales & Customer Service Consultant
Dee Why,Australia
Work Preference
Summary
I am confident, extremely organized, love to keep busy and a fast learner and believe that my experience and skills will be an asset to this busy office. My extensive experience in customer service and cabin crew management in the airline industry, coupled with knowledge in marketing, sales/retail and as an Events Coordinator ensures that I have the skills to thrive and grow in any work environment.
Work History
- Airline cabin crew and crew manager involving extensive customer service and adhering to procedures and regulations, including first aid, alcohol and food service training, as well as experience instructing and training personnel.
- Automotive fleet sales across territories: Costa Rica.
- Events Coordinator including organizing sponsorship, liaising with suppliers, assessing and working to a budget, marketing, and planning logistics including receiving appropriate permissions
- Corporate office administration and data entry.
- Sales and retail with detailed experience in order generation and customer service.
SINKS & APPLIANCES DEPARTMENT SUPERVISOR
HARDWARE & GENERAL SUPPLIES LIMITED
06.2016 - 06.2024
- Delivering First-Class Customer Service
- Data entry into CRM.
- Liaising with suppliers
- Placing orders, receiving and processing invoices
- Stock control / Inventory management
- Organizing and reporting monthly quotes
- Meeting sales targets (KPI)
- Sending and receiving emails promptly and accurately
- Handling inbound service calls
- Communicating with marketing to organize promotional material for the store.
- Following up back orders and pending orders
- Answering incoming calls and problem solving
- Till operations and sales (POS)
- Consolidate orders and dispatch them to customers
- " Took a break for one year".taking care of my mom
SALES PERSON/ RETAIL BATHROOMS DEPARTMENT
HARDWARE & GENERAL SUPPLIES LIMITED
03.2013 - 06.2016
- Maintaining excellent customer service
- Organizing and reporting monthly quotes
- Answering incoming calls and problem solving
- Sending and receiving emails promptly and accurately
- Meeting sales targets
- Till operations and sales
- Placing orders
PRODUCT LOGISTICS/ RECEPTIONIST/ ADMINISTRATION ASSISTANT
DCK AUSTRALIA (DIVA)
10.2010 - 02.2013
- Warehouse experience using the RF Scanner
- Answer incoming calls to over 60 staff
- Organize and facilitate various administration duties such as booking meeting rooms and all administration duties as required
- Customer service, telephone inquiries and complaint management
- Receiving sending and receiving emails
- Organizing and coordinating numerous incoming and outgoing couriers
- File creation, filing and archiving
PROCESS OPERATOR/ DATA ENTRY
TECHNICOLOR/ ROADSHOW
02.2010 - 09.2010
- Inventory scanning
- Data-entry into SAP
- Quality Control checking
STATE SALES & MARKETING COORDINATOR
GROUP Q
06.2009 - 09.2009
- Sales and marketing of Nissan and other vehicles in Costa Rica
- Sales & marketing report generation (MS Office)
- SAP and Siebel systems operation for vehicles sales
- Responsible for sales budget and reporting to the board of directors
- Meeting sales targets
- Formatting and implementing Marketing strategies to support the sales team
SENIOR FLIGHT ATTENDANT & CABIN CREW MANAGER
TACA INTERNATIONAL AIRLINES
06.1993 - 04.2009
- ICAO (International Civil Aviation Organization) certification as flight attendant
- Responsibilities: assigning work and delegating duties
- First aid, alcohol and food service training
- Instructing and training personnel
- Licensed to operate the following aircraft as a flight attendant:
- Boeing: B-737 200 & 300, B-767 200 & 300
- Airbus: A-320, A-319 and A-321
Education
Diploma - Events
NSW TAFE
01.2015
Certificate III - Retail Operations
GOW Learning International
01.2014
Skills
- Customer service
- Time Management
- Communication
- Problem-solving
- Teamwork
- Attention to Detail
- Computer Skills
- Collaboration
- Initiative
- Adaptability
- Creativity
- Interpersonal Skills
Timeline
SINKS & APPLIANCES DEPARTMENT SUPERVISOR
HARDWARE & GENERAL SUPPLIES LIMITED
06.2016 - 06.2024
SALES PERSON/ RETAIL BATHROOMS DEPARTMENT
HARDWARE & GENERAL SUPPLIES LIMITED
03.2013 - 06.2016
PRODUCT LOGISTICS/ RECEPTIONIST/ ADMINISTRATION ASSISTANT
DCK AUSTRALIA (DIVA)
10.2010 - 02.2013
PROCESS OPERATOR/ DATA ENTRY
TECHNICOLOR/ ROADSHOW
02.2010 - 09.2010
STATE SALES & MARKETING COORDINATOR
GROUP Q
06.2009 - 09.2009
SENIOR FLIGHT ATTENDANT & CABIN CREW MANAGER
TACA INTERNATIONAL AIRLINES
06.1993 - 04.2009
Certificate III - Retail Operations
GOW Learning International
Diploma - Events
NSW TAFE