Angela Lui
Lilyfield
Summary
Versatile and customer-focused professional with experience in hospitality, retail administration and corporate support. Skilled in delivering excelling service in fast-paced environments, with hands-on roles. Known for being a quick learner, reliable team player and effective communicator. Experienced in training new staff members, handling food and beverage, managing front desk duties and adapting to new systems efficiently. Currently seeking to build a long-term career in administration, bringing strong organisational skills, professionalism and a positive attitude to support business operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
LeTAO
Sydney, Australia
10.2023 - 06.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers
- Delivered exceptional customer service by providing product recommendations, handling purchases and answering inquiries with a strong knowledge of LeTAO's cheesecake products
- Quickly learnt and adapted to internal POS and inventory systems to process transactions and manage stock efficiently
- Maintained high standards of food handling, cleanliness and visual merchandising to reflect the premium nature of the brand
- Collaborated with team members to meet daily targets and ensure a positive, supportive work environment
- Played a key role in training and supporting new staff, helping them become confident in store procedures and customer service expectations
Client Services Executive
Compass Offices Australia
Australia
05.2023 - 08.2023
- Provided front-desk reception and administrative support in a professional serviced office environment, assisting clients and visitors with day to day needs
- Managed phone and email enquiries, forwarded messages and coordinated meeting room bookings for multiple clients
- Maintained office presentation standards by organising communal areas, replenishing supplies, and reporting maintenance issues promptly
- Handled incoming and outgoing mail, including courier coordination and distribution to the appropriate tenants
- Supported internal staff with document handling, filing, data entry, and ad hoc administrative tasks
- Ensured confidentiality and discretion when working with sensitive client information
Trainee Table Games Dealer
Crown Sydney
Australia
03.2023 - 05.2023
- Completed the mandatory Responsible Conduct of Gambling (RCG) course to meet industry compliance and uphold safe gaming practices
- Trained in the operation and delivery of popular casino table games including Baccarat and Blackjack
- Learned and practised strict procedural compliance, including game roles, dealing techniques and regulatory requirements
- Accurately handled chips and cash exchanges while maintaining focus and precision under pressure
- Trained to deliver premium customer service while maintaining a professional and composed presence in a high-end gaming environment
- Adapted quickly to fast-paced training modules with regular performance assessments and feedback
Customer Service, Barista
Soul Origin
Norton Plaza, Australia
10.2022 - 05.2023
- One of the original team members since store opening - helped trained and supported new team members on the job, helping them get up to speed with store procedures and service standards
- Maintained cleanliness and organisation of the front of house and food preparation areas in line with food safety and hygiene practices
- Prepared and served high-quality barista coffee while delivering friendly, efficient customer service
- Assembled made to order salads and heated sandwiches based on customer preferences, ensuring accuracy and presentation standards
- Assisted with daily opening and closing procedures, including cash handling, stock rotation and store setup
Customer Service Checkout
Woolworths Metro
Rozelle, Australia
02.2021 - 11.2022
- Worked effectively in fast-paced environments
- Operated front-end registers and self-checkout systems efficiently while providing friendly and accurate service in a fast-paced retail environment
- Assisted customers with purchases, refunds and general inquiries, ensuring a smooth and positive shopping experience
- Prepared barista-style coffees and reheated cafe food items in compliance with food safety standards
- Managed multiple tasks during peak hours with a calm and professional attitude
- Supported team members and assisted with stock replenishment, stock merchandising and opening/closing duties
- Worked flexible hours across night, weekend, and holiday shifts
- Learned and adapted quickly to new technology and software applications
Education
Bachelor of Business - Hospitality Management
Torrens University Australia
Sydney12-2022
High School Diploma -
Meriden School
Strathfield12-2019
Skills
- Time management skills
- Order management
- Team collaboration
- Customer service
- Staff training
- POS system operation
- Time management
- Teamwork
- Phone etiquette
- Database administration basics
- Data entry
- Scheduling appointments
- Confidentiality handling
- Touch typing with a speed of 89 wpm
Certification
- Full NSW Driver's License
- NSW Working With Children's Check Certification - Type of clearance: Employee. Expiry January 2029
- Nationally Recognised Training Barista Certificate, CBD College. August 2020 completed
- TAFE Certificate II in Kitchen Operations. December 2018 completed
- Year 10 School Ambassador, 2017
- Bronze Duke of Edinburgh Award, 2017 completed
Languages
English
Full Professional
Chinese (Cantonese)
Elementary
Timeline
Retail Sales Assistant
LeTAO
10.2023 - 06.2024
Client Services Executive
Compass Offices Australia
05.2023 - 08.2023
Trainee Table Games Dealer
Crown Sydney
03.2023 - 05.2023
Customer Service, Barista
Soul Origin
10.2022 - 05.2023
Customer Service Checkout
Woolworths Metro
02.2021 - 11.2022
Bachelor of Business - Hospitality Management
Torrens University Australia
High School Diploma -
Meriden School
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