Angela Mackay
Werribee,VIC
Summary
Adept at delivering exceptional client service and support, as demonstrated in roles with IPC Health, I excel in high-pressure environments through strong organizational and multitasking abilities. My approach integrates creative problem-solving with a commitment to continuous learning and adaptation within the team. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Client Services Officer
IPC Health
01.2022 - Current
- Exhibited high energy and professionalism when dealing with clients and staff face to face, email or via phone.
- Triage screening, data entry, appointment management and management client health data and records.
- Met customer call guidelines for service levels, handle time and productivity
- Administration duties.
- Cash handling and banking.
- Collaborated with staff members to enhance customer service experience.
- Work within company policies and standards to promote safe working environment.
- Trained new personnel regarding company operations, policies and services.
Nurse Assistant
IPC Health
01.2021 - 01.2022
- Provide effective and efficient support to Nurse through administration process for COVID-19 testing.
- Collecting clients personal information and completing forms for pathology documentation.
- Assisting and supporting other team members within work environment with tasks and duties.
- Orientation of new staff members to site and work practices.
- Communication with various staff members and stakeholders within support and management team.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
- Promoted a culture of safety within the testing site by promptly reporting any concerns or hazards observed during daily duties.
Volunteer Retail Assistant
Epilepsy Foundation
10.2019 - 10.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Receptionist
Flair Hotel Group
10.2014 - 04.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Hostel Receptionist
Bunk Backpackers
12.2013 - 06.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Nurse
Newcross Healthcare Solutions
02.2012 - 07.2012
- Travelled to various locations across Highlands providing Nurse care.
- Followed proper procedure, policy and guidelines for each new venue attending.
- Assisted patients and clients with their activities of daily living.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
Nurse
RDS Healthcare LTD
03.2006 - 07.2012
- Worked as care assistant before obtaining BA in Nursing.
- Responsible for 24 bed residential care unit in private home.
- Assisted patients with activities of daily living.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Performed routine wound care and dressing changes on schedule.
- Collaborated with members of multidisciplinary team to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Staff training and appraisals.
Education
Nursing
The Robert Gordon University
Aberdeen05.2010
Receptionist
Inverness College
Inverness2001
Skills
- Organized and able to multitask and work under pressure
- Flexible and Willingness to learn and take on new challenges
- Client focused
- Creative thinker
- Active listener
- Empathetic
- Conscious
- Teamwork and Collaborator
- Computer Skills
- Adaptability
Timeline
Client Services Officer
IPC Health
01.2022 - Current
Nurse Assistant
IPC Health
01.2021 - 01.2022
Volunteer Retail Assistant
Epilepsy Foundation
10.2019 - 10.2020
Receptionist
Flair Hotel Group
10.2014 - 04.2016
Hostel Receptionist
Bunk Backpackers
12.2013 - 06.2014
Nurse
Newcross Healthcare Solutions
02.2012 - 07.2012
Nurse
RDS Healthcare LTD
03.2006 - 07.2012
Nursing
The Robert Gordon University
Receptionist
Inverness College
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