Angela Mackay
Apple Tree Creek
Summary
At GMA Certification Group, I leveraged my expertise in data management and exceptional relationship-building skills to enhance business processes and foster enduring partnerships. My strategic contributions and collaborative efforts led to significant improvements in operational efficiency and team performance, positioning the company for sustained growth and market expansion.
Overview
13
13
years of professional experience
Work History
Senior Administrative Officer
GMA Certification Group
06.2014 - 09.2024
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Provided administrative support to clients internally and supported needs for materials organization.
- Delivered advice and policy guidance relating to provisional project management and business analysis.
- Arranged business travel details for company executives on moment's notice.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
- Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
- Wrote and prepared deliberate yet flexible agendas for company meetings.
- Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
- Enhanced employee satisfaction by addressing concerns promptly and implementing practical solutions to workplace challenges.
- Mentored junior staff members to enhance professional development, improving overall team performance.
- Contributed valuable insights during strategy planning sessions that informed the company''s long-term growth objectives.
- Collaborated effectively with diverse teams to accomplish shared objectives within tight deadlines.
- Managed complex travel arrangements for executives, ensuring smooth logistics and cost-effective bookings.
- Fostered a positive work environment by promoting open communication, recognizing achievements, and encouraging teamwork.
- Streamlined office processes by implementing new administrative procedures and tools, enhancing efficiency and productivity.
- Optimized resource allocation by creating detailed project plans that outlined specific responsibilities, timelines, and desired outcomes.
- Improved communication within the team by organizing regular meetings and providing clear guidelines for projects.
- Ensured compliance with company policies and government regulations through rigorous monitoring of processes and procedures.
- Developed strong relationships with external partners through effective negotiation of contracts and agreements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Initiated strategy to drive company growth and increase market share and profitability.
Administration Officer
Structural Systems
03.2012 - 05.2014
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Processed purchase orders, service contracts and financial reports.
- Managed team petty cash, purchase orders and account transactions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Education
High School Diploma -
Heretaunga College
Upper Hut NZ12.1984
Skills
- Efficient File Structuring
- Efficient Appointment Management
- Documentation Oversight
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Client relationship building
- Self-motivation
- Professionalism
- Time management abilities
- Continuous improvement
Timeline
Senior Administrative Officer
GMA Certification Group
06.2014 - 09.2024
Administration Officer
Structural Systems
03.2012 - 05.2014
High School Diploma -
Heretaunga College
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