Hi, I’m
Angela Madaraz
Botany,NSW
Summary
Motivated and compassionate support worker with over 4 years of experience assisting aging individuals and those with physical, mental health, and disability support needs. Skilled in client coordination, care planning, and stakeholder engagement, with a strong background in NDIS-Support Mental Health and Aging. Adept at managing staff rosters, maintaininMotivated and compassionate support worker with over 4 years of experience assisting aging individuals and those with physical, mental health, and disability support needs. Skilled in client coordination, care planning, and stakeholder engagement, with a strong background in NDIS-Support Mental Health and Aging. Adept at managing staff rosters, maintaining compliance, and ensuring high-quality service delivery. Seeking a Support Case Worker role within a reputable organisation that values dedication, ethical practice, and a person-centered approach to care
Overview
25
years of professional experience
Work History
Senior Helpers
Client Coordinator
11.2024 - Current
Job overview
- Prioritised referrals to guarantee prompt assistance in client services.
- Developed personalised Support/Care Plans to assist clients in achieving their goals
- Stakeholder & Team Management: Engaged with clients, families, and external providers to ensure a collaborative approach to care
- Supervised and supported a team of support workers, overseeing performance management and professional development
- Rostering & Scheduling: Coordinated staff rosters in line with client preferences to maintain high-quality service delivery
- Administration & Compliance: Maintained accurate client records, managed invoicing, and still learning processing funding claims (DEX, NDIS Online Claiming)
- Conducted client status reviews and environmental assessments for specialised care needs
- Reporting & Communication: Prepared funding reports and contributed to seasonal newsletters from a care perspective
- Responded to new client enquiries and provided service information
- Provided leadership, guidance and support to staff members.
Care-Live-Smile
Support Worker
05.2023 - Current
Job overview
- Monitors and reports on the progress of clients
- Demonstrated daily activities behaviours and incidents for permanent record
- Visited home environments to help clients develop life, technical and job skills
- Kept clients engaged in social network and communities
- Assisting patients with their personal care needs such as showering, dressing and eating
- Assisting patients with their mobility and communication needs
- Following therapy plans such as interventions to assist those with dementia and behavioural problems
- Observing and reporting changes in patients' condition, and reporting complaints about care
- Assisting with rehabilitation exercises, basic treatment and medications assistance
Nursing Group
Support Worker
01.2017 - 01.2019
Job overview
- Supports families and provides education and care for disabled persons in adult service units, group housing and government institutions
- Assesses clients' needs and plans, develops and implements educational, training and support programs
- Interviews clients and assesses the nature and extent of difficulties
- Monitors and reports on the progress of clients
- Demonstrated daily activities behaviours and incidents for permanent record
- Visited home environments to help clients develop life, technical and job skills
- Kept clients engaged in social network and communities
- Assisting patients with their personal care needs such as showering, dressing and eating
- Assisting patients with their mobility and communication needs
- Participating in planning the care of individuals
- Following therapy plans such as interventions to assist those with dementia and behavioural problems
- Observing and reporting changes in patients' condition, and reporting complaints about care
- Assisting with rehabilitation exercises, basic treatment and delivering medications
- Providing direct support and assistance to therapists
A+ Cleaning
Cleaner
01.2000 - 01.2007
Job overview
- Selecting and applying cleaning agents to remove stains from carpets, windows and surfaces
- Filling carpet cleaning machines with water and other cleaning agents
- Pushing pile-lifting machines over carpets and brushing pile to raise and fluff nap
- Treating carpets with soil-repellent chemicals and deodorants, and treating for pests
- Using ladders, swinging scaffolds, bosun's chairs, hydraulic bucket trucks and other equipment to reach and clean windows in multi-storey buildings
- Cleaning stone walls, metal surfaces, fascias and window frames using high pressure water cleaners and solvents
- Applying chemicals and high pressure cleaning methods to remove micro-organisms from water and filtration systems, and using wet vacuums and other suction equipment to remove scale, accumulated dirt and other deposits from swimming pools, cooling tower components and drains
Education
H&H Accredited Training
Certificate III from Community Services
Lifeline DV-alert
Statement of Attainment from Family and Domestic Violence
Essential Training Sydney, NSW
Cert IV from Mental Health
Cert IV from Train the trainer
04.2026
Certificate III from Business Medical Administration
06.2025
Cert IV from Community services
04.2025
Health Education and Training Institute (HETI)
Clinical Documentation - Getting it Right
12.2021
Skills
- Goal setting and achievement
- Performance tracking
- Strategic planning
- Research and facts collecting
- Continuous improvement
- Problem-solving aptitude
- Self motivation
Timeline
Client Coordinator
Senior Helpers
11.2024 - Current
Support Worker
Care-Live-Smile
05.2023 - Current
Support Worker
Nursing Group
01.2017 - 01.2019
Cleaner
A+ Cleaning
01.2000 - 01.2007
H&H Accredited Training
Certificate III from Community Services
Lifeline DV-alert
Statement of Attainment from Family and Domestic Violence
Cert IV from Train the trainer
Certificate III from Business Medical Administration
Cert IV from Community services
Health Education and Training Institute (HETI)
Clinical Documentation - Getting it Right
Essential Training
Cert IV from Mental Health
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