Dynamic and adaptable with a proven track record at Dream Sweet Cafe, excelling in customer service and event coordination. Recognized for fostering teamwork and enhancing guest experiences through effective problem-solving and organization. Skilled in multitasking and maintaining operational efficiency, ensuring a welcoming atmosphere in fast-paced environments.
Work History
AVCON Cafe Volunteer
Dream Sweet Cafe
07.2025 - 07.2025
Provided excellent customer service by greeting and assisting patrons in a fast-paced environment.
Upheld cleanliness and orderliness of work areas, following health and safety guidelines.
Collaborated with team members to streamline service processes during peak hours for improved efficiency.
Adapted quickly to new tasks and procedures, demonstrating flexibility in a dynamic work environment.
Engaged with customers to build rapport, fostering a welcoming atmosphere within the café setting.
Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Facilitated setup and teardown while adhering to construction safety protocols.
Festival Volunteer
Japan Australia Friendship Association (JAFA)
05.2025 - 05.2025
Assisted with event setup and breakdown, ensuring timely completion of tasks.
Supported guest services by providing information and directions to festival attendees.
Collaborated with team members to maintain cleanliness and organization throughout the venue.
Delivered exceptional customer service at information booths, offering accurate details about schedules, locations, and attractions within the event grounds.
Assisted artists/vendors during setup process; loading/unloading equipment while adhering to strict safety protocols.
Maximized attendee satisfaction by efficiently resolving concerns and directing them to appropriate resources.
Upheld brand image during public interactions, representing the festival with professionalism and enthusiasm.
Collaborated effectively with fellow volunteers, fostering a cohesive team environment throughout the event.
Contributed to a positive guest experience by providing prompt assistance and addressing inquiries with professionalism.
Provided general cleaning of venue spaces before, during, and after events.
Supervised gameplay and monitored guests' actions.
Oversaw maintenance and operation of Train Simulation equipment, maintaining safety, cleanliness and operational efficiency.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Year 12 -
Indie School
Elizabeth, SA
Skills
Positive attitude
Teamwork and collaboration
Organized and efficient
Problem-solving
Flexible schedule
Customer service
Event setup
Friendly and outgoing
Multitasking and organization
Project management
Adaptability
Hobbies
Apart of a dance crew that has performed at the Lucky Dumpling Market (Ozasia) and regulars performs in Rundle Mall. Leading and collaborating with a team; organising, filmings, and choreography.