Microsoft office
Angela Maloba
Student
MAWSON LAKES,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
13
13
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Ethetician ( Hair Removal Waxing)
Maloba's Wax Place
Nairobi, Nairobi
10.2021 - 01.2022
- Learnt leadership and coordination skills as the CEO and founder of the company.
- Actively listened to clients' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Provided an efficient and satisfying service for my clients.
Salesperson
Riwa Investment Limited
Nairobi, Nairobi
12.2020 - 08.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash and counting change.
- Checked pricing, applied discounts and wrote receipts to ring up customers.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Informed customers of current store promotions to encourage additional sales purchases.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Bachelor of Aviation (Management) - Aviation Management And Operations
University of South Australia
Mawson Lakes 07.2020 - Current
High School Diploma -
Riara Springs Girls' High School
Nairobi 02.2016 - 11.2019
Primary School Education - Middle School Education
Mountain View School
Nairobi 01.2008 - 11.2015
Waxing Hair Removal - Waxing Hair Removal Training
Vspa Gold
Nairobi 07.2021 - 07.2021
Skills
Waxing and hair removal techniques
Customer assistance
Product and service sales
Cash register operation
Order taking
Inventory management
Cash Handling
Reports and documents
Time management skills
Product restocking
Proficient in Microsoft Office
Sales expertise
Money handling
Basic math skills
Written and verbal communication
Cash register systems
Customer Relations
Quality control
Store merchandise stocking
Refunds and exchanges
Identification checks
Purchase assistance
Cleaning and sanitizing
Payment collection
Till counting
Customer and client relations
Customer/Client relations
Sorting and labeling
Organization skills
Project Management
Performance improvement
Technical Support
Accomplishments
- Resolved product issue through consumer testing.
- Trained and mentored one employee.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Single handedly started and ran my own waxing business( Maloba's Wax Place)
- Perfected my human interaction skills as I worked as a salesperson.
- Learnt how to work and interact with different types of people as i worked in the service industry.
Additional Information
I am all rounded and could work in any sector with the perfect training.
Software
Emails
Adobe
Certification
Waxing Training - three weeks
Interests
I enjoy doing sales work
Timeline
Ethetician ( Hair Removal Waxing)
Maloba's Wax Place
10.2021 - 01.2022
Waxing Hair Removal - Waxing Hair Removal Training
Vspa Gold
07.2021 - 07.2021
Waxing Training - three weeks
07-2021
Salesperson
Riwa Investment Limited
12.2020 - 08.2021
Bachelor of Aviation (Management) - Aviation Management And Operations
University of South Australia
07.2020 - Current
High School Diploma -
Riara Springs Girls' High School
02.2016 - 11.2019
Primary School Education - Middle School Education
Mountain View School
01.2008 - 11.2015
hobbies
I play guitar and a bit of piano. I enjoy cooking. I am a decent swimmer too.
hobbies
I play guitar and a bit of piano. I enjoy cooking. I am a decent swimmer too.