Angela Marie Sears
Clyde
Summary
Dedicated professional with a strong commitment to delivering outstanding customer service and providing efficient administrative support. Known for maintaining a positive attitude, excels in paying great attention to detail and ensuring accuracy in all tasks. Thrives in fast-paced team environments, driven by a desire to succeed and adapt quickly. Exceptional organizational and communication skills, poised to make a positive contribution within any organization.
Overview
26
26
years of professional experience
Work History
Operations Co-Ordinator - Coles Collect
Coles Group
06.2021 - Current
- Monitor transport movements using Manhattan - TMS
- Communicate and negotiate/influence stakeholders to recover late DC arrivals, rejections and carrier 'no shows'
- Executing urgent adhoc requests and manual shipments when required
- Ensuring ongoing carrier issues and concerns are recorded and escalated to the Network Carrier Manager when required
- Customer Service/Phones: ETA on Pickups, amendments and cancellations to Bookings and Shipments
- Liaising with Carriers and DC's and communicating relevant information back to Supplier as required
- Purchase order uploading and data cleansing
- Accountable for operational execution and customer service for Coles Primary Freight
- Sourcing POD's with Service Providers from Carriers as requested by Supplier within the required timeframe
CRM Administrator - Data Support / Triage
Good Shepherd Australia New Zealand
12.2019 - 05.2021
- Provide administrative and data entry support to the wider team of Orange Door Practitioners and Triage
- Creating client profiles on the CRM (Client Relationship Management) database and link related profiles
- Complete the screening documents and electronic cases for clients and assign the case to the relevant Orange Door practitioner as advised
- Assist practitioners with general administrative duties - such as scanning and uploading referral documents, uploading BPA Orange door closure summaries and closing off cases
- Assist the Orange Door Practitioners with referrals that come in through the L-17 portal when required
- Access new referrals in the BPA, child inbox and upload to the relevant screen on CRM
- Process BET and Assessments to Partnership Agencies in a timely manner
CRM Administration Assistant/Support Officer (Temporary Contract)
The Orange Door Frankston - Salvation Army (Hay's Recruitment)
02.2019 - 08.2019
- Provide administrative and data entry support to the wider team of Orange Door Practitioners
- Creating client profiles on the CRM (Client Relationship Management) database and link related profiles
- Complete the screening documents and electronic cases for clients and assign the case to the relevant Orange Door practitioner as advised
- Assist practitioners with general administrative duties - such as scanning and uploading referral documents, uploading BPA Orange door closure summaries and closing off cases
- Assist the Orange Door Practitioners with referrals that come in through the L-17 portal when required
- Access new referrals in the bpa.child inbox and upload to the relevant screen on CRM
- Assign all ATSI (Aboriginal & Torres Strait Islanders) Clients as IMMEDIATE when requested by Team Leader
- Upload Child Protection or Transition in Forms to CRM
- Check all e-referrals if they have been allocated on CRM and determine whether there is an open screen or case
- Create triage form, noting Screen Number and using correct form for the risk level, create and generate SCR number
- Competently and sensitively prioritise tasks to provide optimal service delivery to clients
- Identify client pathways within the internal Hub environment, and support client access to the relevant team members
- Worked in conjunction with the Orange Door Practitioners in the Backlog Project providing administration support in closing off cases and screens on CRM, make sure each client has received adequate support and has been referred to the appropriate service
- Provide guidance to others in the work area and related areas regarding processes and systems when applicable
- Identify client pathways within the internal Hub environment, and support client access to the relevant services and team members
- Use Strong and accurate data entry skills with strong attention to detail
- Multitask whilst considering prioritisation of urgent tasks
- Adhere to the Privacy Act and related legislation in regard to sensitive client information
Logistics - Shipping Administrator
Samsonite Australia & New Zealand
01.2018 - 12.2018
- Create requests, enquiries, defects, work orders and maintain data integrity in the Asset Management System (Confirm) and Customer Request System (Pathways)
- Process all responses received on completion of an inspection or assessment on request or enquiries into the Confirm and Pathway and ensure follow up work and / or creation of new jobs are entered as required
- Monitor and maintain accuracy of data received, process all jobs to the final close off stage and ensure accurate filing is completed within the required timeframe
- Respond to customers, both verbally and written as appropriate in an efficient and timely manner
- Assist in providing information and feedback to customers by liaising with other departments within Council
- Assist with resolution of on-going issues with appropriate direction
- Assist with the administration of Vehicular Crossing Quotations to Engineering via Pathway
- Liaising with Customers within AU and Global re: Shipping Queries / Docs
- Strong computer and data-entry skills (Excel)
- Managing day to day administration tasks
Shipping Administrator/Dispatch/Recruitment
The Fresh Fruit Company of New Zealand (FRESHCO)
01.2014 - 01.2017
- Managing Seasonal recruitment and employment processes at the Freshco Wakes site
- Delivering all staff inductions
- Using PACNZ, GDI and TASC inventory systems and internet use
- Coordinating the day to day operation of the Dispatch Department
- Produce daily reports in regards to packed product when required
- Complete and monitor stock on hand
- Monitoring of tallying Quotas to ensure Quotas are met for orders
- Management of staff e.g
- Scanner operators, Dispatch forklift drivers, stackers and strapping machine operator
- Monitoring, Assessing and training of staff as required
- Liaise with Cool store and Inventory Team i.e
- Product recall/rework etc
- Performing daily stocktakes
- Management and co-ordinating of Shipping between two sites (Wakes Fruit Company / Mt Erin Limited)
- Organising export shipment orders
- Completing all shipping documentation - Carter's notes, declaration of conformity, dispatch dockets, Certificate of Origins, Phytosanitary Certificates etc
- Providing all export documents to customers
- Liaising with exporters/Supply Reps, shipping companies, Agri-Quality, transport companies and port side service providers
- Maintaining stock accuracy - Submissions, load outs and stock adjustments
- Providing accurate daily stock reports to all exporters and customers
- Liaising with growers and exporters
- Using Microsoft Excel and Word programs
Shift Manager / Recruitment Officer
ENZA Turner & Growers
01.2010 - 01.2014
- Previously worked in a Recruitment role at ENZA Whakatu
- Management of seasonal recruitment / Payroll Processing and employment processes at the Whakatu Site
- Health and Safety Management - Chairperson of Health and Safety Committee and National Health & Safety Committee Member
- Effectively manage all production and quality issues of the appropriate shift
- Responsible for managing all the processes relating to the ENZA Whakatu operation including planning, operational activities, quality systems and standards
- Reporting to the Packhouse Manager
- Staff reporting to the position: 100 seasonal staff
- Ensure that operations are well planned, efficient and supported by documented standardised procedures that staff are familiar with and competent in applying
- Ensure that the grading, colour-sorting, labelling, bagging and other plant and equipment is correctly set up and monitored in accordance with technical and customer specifications and is operated in a productive and cost-effective manner
- Maintain an effective process of managing packing operations and schedules to ensure that the utilisation of packing plant, labour, packaging materials and other resources is cost effective and customer delivery plans are met at all times
- This includes: Packing plans are received in a timely manner from ENZA/other exporters and prepared/distributed to key staff
- All key staff are familiar with, and fully understand, the requirements of each day's packing schedules
- Fruit required to fill the orders have sufficient notice so as not to compromise packing schedules
- Sufficient volumes of the correct packaging types are available and in place to meet the requirements of the packing schedules
- Accurate information/data is entered into pack house software at the required stages of the packing process
- Pallet labels and documentation is produced accurately and in a timely manner
- Co-Coordinating the day to day operation of the Dispatch Department as required by the Production Planner and Packhouse Manager
- Produce daily reports in regards to packed product when required
- Complete and monitor stock on hand
- Monitoring of tallying Quotas-Liaise with Sizer operator and Production Planner to ensure Quotas are met for orders
- Management of staff e.g.: Scanner operators, Dispatch forklift drivers, stackers and strapping machine operator
- Monitoring, Assessing and training of staff as required
- Liaise with Cool store and Inventory Team i.e
- Product recall/rework etc
- Performing daily stocktakes
- Negotiation and ordering of all packaging requirements
Shift Controller
Apollo Pac Ltd
01.1999 - 01.2010
- Operating and running machinery within the pack house - four and eight laner sizer
- Organising staff
- Ensuring production throughput figures are met (KPI) and quality management
- Liaising with growers and exporters
- Organising export shipment orders
- Completing all shipping documentation - Carter's notes, declaration of conformity, dispatch dockets, Certificate of Origins, Phytosanitary Certificates etc
- Providing all export documents to customers
- Liaising with exporters/Supply Reps, shipping companies, AgriQuality, transport companies and port side service providers
- Maintaining stock accuracy - Submissions, load outs and stock adjustments
- Providing accurate daily stock reports to all exporters and customers
- Supervision of staff
- Using Microsoft Excel and Word programs
- Using GDI and TASC inventory systems and internet use
- Provide daily stock reports to exporters
- Provide EDI (Electronic Data) to exporters at time of load out
- Pre-season planning - setting up relevant computer programmes and systems, negotiation of packaging requirements, pack house budget costings, liaising with growers to establish crop estimates, pack house hygiene, hiring and training of staff, motivating and team building
- Daily planning of production schedules and ordering of all packaging requirements
- Daily setting up and running 'Compac' two and four lane sizer and colour sorter
- Packing apples to export quality as per exporter and market specification requirements, liaise with exporter staff
- Completing Grower Run reports to be processed in a timely fashion
Education
Diploma of Community Services -
Chisholm Institute
01.2020
Certificate in Education & Social Sciences -
Eastern Institute of Technology
12.2017
Human Development and Behaviour Related to Health - Degree paper
Eastern Institute of Technology
12.2015
No Degree - Applied Life Sciences - Foundation of Nursing
Eastern Institute of Technology
Taradale, New Zealand12.2015
Corporate Leadership and Sales Training -
Dale Carnegie & Associates
12.2003
Certificate in Business Administration -
Hawkes Bay Polytechnic
12.1999
Skills
- Skilled in Task Coordination
- Strong Organizational Abilities
- Time management skills
- FMCG Experienced
- Meticulous Attention to Details
- Prioritize tasks effectively
- Interpersonal skills
- Clear Verbal and Written Communication
- Technical Support Skills
- Clear Verbal Communication
- Negotiation skills
- Conflict resolution skills
- Customer experience
- Ability to work effectively in a team
- Motivating team members
- Ongoing professional development
- Ability to adapt to new changes
- Ability to work under pressure
- Learning new technology
- Acquiring new skills quickly
- Ability to develop strategies
- Ability to assess procedures
- Recognizing opportunities for improvements
- Proactive outlook
- Experienced with SAP Systems
- Proficient in Manhattan TMS
- Proficient in Oracle RMS
- Experienced Using CRM and Salesforce
- Organisational skills
- Strong Work Ethic
- Administrative management
- Logistics Management
Timeline
Operations Co-Ordinator - Coles Collect
Coles Group
06.2021 - Current
CRM Administrator - Data Support / Triage
Good Shepherd Australia New Zealand
12.2019 - 05.2021
CRM Administration Assistant/Support Officer (Temporary Contract)
The Orange Door Frankston - Salvation Army (Hay's Recruitment)
02.2019 - 08.2019
Logistics - Shipping Administrator
Samsonite Australia & New Zealand
01.2018 - 12.2018
Shipping Administrator/Dispatch/Recruitment
The Fresh Fruit Company of New Zealand (FRESHCO)
01.2014 - 01.2017
Shift Manager / Recruitment Officer
ENZA Turner & Growers
01.2010 - 01.2014
Shift Controller
Apollo Pac Ltd
01.1999 - 01.2010
Certificate in Education & Social Sciences -
Eastern Institute of Technology
Human Development and Behaviour Related to Health - Degree paper
Eastern Institute of Technology
Corporate Leadership and Sales Training -
Dale Carnegie & Associates
Certificate in Business Administration -
Hawkes Bay Polytechnic
Diploma of Community Services -
Chisholm Institute
No Degree - Applied Life Sciences - Foundation of Nursing
Eastern Institute of Technology
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