Angela Diana MENDOZA
Rydalmere,Australia
Overview
31
31
years of professional experience
Work History
Parramatta South Library Campus Coordinator
Western Sydney University
01.2023 - Current
- Coordinate campus-level library services, facilities and staffing.
- Compile service desk rosters.
- Provide assistance, including reference and information services at campus level, including supporting the Online Librarian roster.
- Provide client support, including loans dispute resolution.
- Supervise Library Client & Collection Officers, casuals, and TAFE placement students.
- Communicate library policies, procedures and ensure task completion across the Library Client & Collection Officers team.
- Manage library spaces, collections and maintenance needs.
- Coordinate planned promotions such as displays, orientation tours/stalls and study break events.
- Library Hours Review Working Group, 2025-Present, Review gate counts, occupancy, service queries, and client feedback to recommend annual changes to library operating hours.
Parramatta South Library Acting Campus Coordinator
Western Sydney University
09.2022 - 10.2022
Library Client and Collections Officer (LCCO)
Western Sydney University
01.2009 - 01.2022
- Provided front-line client services such as circulation, basic reference, and assisting with library facilities.
- Maintained collections, including shelving, minor repairs, stocktakes, weeds and planned collection moves.
- Materials processing such as Inter-campus requests, Reserve collection, Document Delivery, Learning guides, and Reading lists.
- Supported other campus libraries such as Nirimba and Parramatta City libraries and the Westmead Reading Room.
- People & Culture Team, 03/2019 - 09/2020, Contributed to a positive workplace culture by developing and facilitating staff workshops and events.
- Social Media Ambassador, Social Media Team, 2017-2020, Promoted library services and resources via social media; created and scheduled content.
Penrith Library Acting Loans Coordinator
Western Sydney University
10.2019 - 11.2019
Parramatta South Library Acting Loans Coordinator
Western Sydney University
10.2018 - 11.2018
Library Client and Services Officer (LCSO)
University of Western Sydney
01.1995 - 01.2008
Education
Resilience in Self -
Australian Institute of Management (AIM)
01-2025
Coaching For High Performance -
Australian Institute of Management (AIM)
01-2024
Mates to Manager -
Australian Institute of Management (AIM)
01-2024
Certificate IV Leadership And Management -
Western Sydney University
01-2016
Associate Diploma of Arts (Library Practice) -
Western Sydney Institute of TAFE
01-1995
Benedict Senior College
Auburn, NSW01-1993
Skills
- Proficient in Microsoft Office 365
- Proficient in Adobe Acrobat Pro DC
- Proficient in Zoom
- Proficient in Microsoft Teams
- Basic communication skills in Spanish
Timeline
Parramatta South Library Campus Coordinator
Western Sydney University
01.2023 - Current
Parramatta South Library Acting Campus Coordinator
Western Sydney University
09.2022 - 10.2022
Penrith Library Acting Loans Coordinator
Western Sydney University
10.2019 - 11.2019
Parramatta South Library Acting Loans Coordinator
Western Sydney University
10.2018 - 11.2018
Library Client and Collections Officer (LCCO)
Western Sydney University
01.2009 - 01.2022
Library Client and Services Officer (LCSO)
University of Western Sydney
01.1995 - 01.2008
Resilience in Self -
Australian Institute of Management (AIM)
Coaching For High Performance -
Australian Institute of Management (AIM)
Mates to Manager -
Australian Institute of Management (AIM)
Certificate IV Leadership And Management -
Western Sydney University
Associate Diploma of Arts (Library Practice) -
Western Sydney Institute of TAFE
Benedict Senior College