Angela Molen
Urraween,QLD
Summary
Dedicated childcare provider with a strong work ethic, honed at TLC Sitters, where I fostered emotional support and developed lasting relationships with families. Expert in maintaining a safe environment and promoting healthy habits, I utilize problem-solving skills to create engaging, educational experiences for children, ensuring their well-being and happiness.
Overview
16
16
years of professional experience
Work History
Babysitter
TLC Sitters
Hervey Bay, QLD
01.2024 - 05.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Cafe Worker
Big Screen Cinema
Hervey Bay, QLD
08.2014 - 01.2015
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Babysitter
Little Angels Babysitting
Hervey Bay, QLD
10.2023 - 05.2024
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
Garden Maintenance Worker
Friendly Yard Maintenance
Hervey Bay, QLD
11.2022 - 05.2024
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Barista/ Cafe Assistant
Jetty Seafoods
Hervey Bay, QLD
03.2011 - 10.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Assistant
Kentucky Fried Chicken
Karratha, WA
04.2014 - 07.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Retail Assistant
The Endeavor Foundation
Hervey Bay, QLD
01.2011 - 03.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Delivery Assistant
Hervey Bay Independent Newspapers
QLD
02.2008 - 10.2008
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to over 250 homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
Education
Provide First Aid And CPR - Health Education
ABC First Aid
Hervey Bay, QLD11.2023
Certificate III - Children Services
HBA LEARNING CENTRES
Sydney, NSW03.2012
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Critical thinking
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Child supervision
- Attention to detail
Timeline
Babysitter
TLC Sitters
01.2024 - 05.2024
Babysitter
Little Angels Babysitting
10.2023 - 05.2024
Garden Maintenance Worker
Friendly Yard Maintenance
11.2022 - 05.2024
Cafe Worker
Big Screen Cinema
08.2014 - 01.2015
Retail Assistant
Kentucky Fried Chicken
04.2014 - 07.2014
Barista/ Cafe Assistant
Jetty Seafoods
03.2011 - 10.2015
Retail Assistant
The Endeavor Foundation
01.2011 - 03.2011
Delivery Assistant
Hervey Bay Independent Newspapers
02.2008 - 10.2008
Provide First Aid And CPR - Health Education
ABC First Aid
Certificate III - Children Services
HBA LEARNING CENTRES