Angela Mylrea
Ashwood,VIC
Summary
Self-motivated with excellent oral and written communication skills. Solid background performing quality assurance testing and consultative services for customers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency.
Exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Motivated professional well-versed in building productive relationships and resolving complex issues.
Goal-oriented with many years of experience in leadership roles. Detail-focused and driven to succeed in meeting and exceeding goals.
Proactive, hardworking and passionate with strong organisational skills
Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Quality Assurance Analyst
Futurity Investment Group
1998.09 - 2023.11
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
- Acted as a liaison between the QA team and other departments such as Finance, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
- Fixed identified issues to improve workflows.
- Wrote and maintained detailed internal documentation on developed systems.
Quality Service Manager
Futurity Investment Group
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Manager
Futurity Investment Group
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Education
High School Diploma -
Methodist Ladies College
Kew, VICSkills
- Test Case Development, test planning and user acceptance testing
- Improvement Recommendations
- Quality Assurance Controls and processes
- Issue Resolution
- Mentoring and Training
- Process Implementation
- Attention to detail
- Critical thinking abilities
- Decision-Making
- Strong Problem Solver
- Results and Deadline-Driven
- Team Collaboration
Netball Experience
As a volunteer, I have been involved in netball for many years. I am currently on the Waverley District Netball Association committee and have held many roles including President and vice-president, secretary and grader.
Amongst other things I:
- Am au fait with Netball Connect
- Organise and manage the GSV run at WDNA competition each year
- Support our Clubs with their registrations, understanding of Netball Connect, and other things they need help or advise for
- Assist in the promotion and arrangement of holiday netball skills clinics
- Organise any coach development run at WDNA
- Search for grants/funding available to WDNA
- Regularly communicate with our Clubs on activities or events of interest to them
- Organised and promoted all the online activities we ran during COVID for our representative teams, umpire pool and club teams
Timeline
Quality Assurance Analyst
Futurity Investment Group
1998.09 - 2023.11
Quality Service Manager
Futurity Investment Group
Customer Service Manager
Futurity Investment Group
High School Diploma -
Methodist Ladies College
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