Angela Nguyen
Perth,WA
Summary
Hardworking employee with customer/patient service, multitasking and time management abilities. Devoted to giving every customer/patient a positive and memorable experience.
Reliable and skilled in working under pressure.
Focused on delivering exceptional clerical and operational support. Upbeat individual with friendly demeanor to handle diverse daily tasks with minimal oversight.
Overview
9
9
years of professional experience
Work History
HIAS Officer
Child and Adolescent Health Service
Perth, WA
07.2022 - Current
- Monitored patient flow throughout the department to ensure efficient operations.
- Maintained an organized work area for easy access to supplies and materials.
- Verified patient insurance eligibility prior to scheduling appointments or procedures.
- Updated patient demographics in EMR system as needed.
- Communicated effectively with physicians, nurses, support staff, and other hospital personnel regarding patient care issues or concerns.
- Managed front desk operations including registering new patients and checking out existing ones.
- Provided customer service support by responding quickly to inquiries or complaints from visitors or families.
- Organized patient documents, medical records, and other related paperwork.
- Assisted Emergency Department staff with administrative tasks such as filing, faxing, copying, and data entry.
- Answered phone calls promptly and professionally while providing pertinent information to callers.
- Input patient information into the hospital's Electronic Medical Record system.
- Took messages, transferred calls to appropriate personnel.
- Performed data entry functions using computers and various software programs.
Bookkeeping Assistant
AA Tax Accountants
Perth, WA
01.2015 - 01.2020
- Maintained accurate records of financial transactions and organized ledgers.
- Verified accuracy of invoices and other accounting documents or records.
- Processed accounts receivable and payable and handled bank reconciliations.
- Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
- Recorded journal entries into the accounting system software program.
- Developed procedures for efficient data entry processes to maintain accurate records.
- Maintained confidentiality of sensitive financial information at all times.
- Processed documents within anticipated timeframes to assist senior leadership.
- Compiled audit reports for expenditures, profits and losses to provide transparency.
All Rounder
Ultimate Fried Chicken
Perth, WA
01.2021 - 01.2022
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained work area and kept cash drawer organized.
Education
Bachelor of Accountancy - Accounting And Taxation
Curtin University
Perth, WA06-2025
Skills
- Emergency Response Coordination
- Electronic Health Records Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Effective Communication
- Professionalism
- Multitasking
- Task Prioritization
- Medical terminology proficiency
Languages
Vietnamese
Professional
Affiliations
- cooking and baking
- fashion and styling
- bouldering
References
References available upon request.
Timeline
HIAS Officer
Child and Adolescent Health Service
07.2022 - Current
All Rounder
Ultimate Fried Chicken
01.2021 - 01.2022
Bookkeeping Assistant
AA Tax Accountants
01.2015 - 01.2020
Bachelor of Accountancy - Accounting And Taxation
Curtin University
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