Summary
Overview
Work History
Education
Timeline
Generic
Angela Ntellas

Angela Ntellas

Mulgrave,VIC

Summary

To obtain a secure position working with people in an environment where I can utilize my skills and knowledge and having a focused commitment to giving 100% to the company/team at all times.

Overview

30
30
years of professional experience

Work History

Sales Support & Customer Service

Australian Moulding & Door Company
12.2024 - Current
  • Handled incoming calls promptly.
  • Evaluated client needs for precise quotation development.
  • Assisting clients with their concerns and achieving best outcome with resolution
  • Utilized SAP and Monday.com to streamline workflows.
  • Conducted comprehensive profiling of client samples.
  • Prepared basic quotation documents.
  • Crafted email proposals with accompanying profile images for clients.
  • Progressed to sales room within 4 weeks to support wholesale division. Achieved 40% increase in Wholesale sales for the month of February while sales consultant was on annual leave
  • Supported wholesale and trade division with progression of client request to order order processing.

Owner / Operator

IN STITCHES EMBROIDERY
06.2014 - Current
  • Top Achievements:
  • Self taught to use a 6 needle machine and computer program
  • Key Responsibilities:
  • Engaged with clients to deliver tailored solutions.
  • Creating logo’s and/or finding fonts to create artwork for different requirements
  • Source companies to supply products or garments

Owner / Operator

CRAVING CREATIONS
04.2014 - Current
  • Top Achievements:
  • Self taught - Creating cakes which leave a lasting impression
  • Key Responsibilities:
  • Listening to clients and what they want
  • Keeping records or goods and consumable products, maintaining a clean and sanitized kitchen for council approval

Duty Manager / Supervisor / Team Member

Kmart Australia (Dandenong)
10.2022 - 05.2024
  • Employed as casual Team member, learning refresh and presentation
  • Customer greeter
  • Learnt SCO’s (mostly self taught)
  • Operate service desk; photo processing, photo mugs, books and other specialty gifts
  • Customer returns, customer queries, lay-by process, re-stock and merchandise, processing customer accounts, RLO and click and collect
  • Within 3 months progressed to Duty Manager/Supervisor role which required leading a team to present and refresh the floor to the best of their ability
  • This involved delegating tasks which best suit individual team members and discussing their likes/dislikes to optimise time allocated
  • Building team morale
  • Closing registers and depositing into cash machine
  • Trouble shooting any given scenario – mostly communication to evacuate inappropriate customers, contact security and or police
  • Advising and directing team with all enquiries
  • Closing gates and roller doors
  • Putting important items into back office vault
  • Setting alarm and locking up store for the evening
  • Completed checklist and notes for handover

Account Manager

CROSSLINKS
05.2010 - 11.2014
  • Top Achievements:
  • Retrieved outstanding debts owed to the company from several clients
  • Key Responsibilities:
  • Maintaining and developing new business as well as opportunities within existing accounts
  • Learnt new computer program in order to contact clients and record discussions
  • Meeting budget requirements

Self-employed

DELLAS AGENCIES
05.2008 - 11.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Account Manager

TNW Australia Pty Ltd
01.2006 - 04.2008
  • Top Achievements:
  • Achieved budgets from 2nd month of starting
  • Key Responsibilities:
  • Maintaining & developing new business as well as opportunities within existing accounts
  • Representing TNW at Trade Shows
  • Servicing Cardeaux, Toyworld, Toy Kingdom stores
  • Meeting budget requirements
  • Proposals/tenders

Account Manager

Stoneage Ceramics Pty Ltd
04.2004 - 04.2006
  • Top Achievements:
  • Was given a neglected client base of approximately $305,000 within 12 months the client base was worth approx $730,000
  • Key Responsibilities:
  • Maintaining and developing new business as well as opportunities within existing accounts
  • Representing Stoneage Ceramics at Previews and Trade Shows
  • Servicing House stores, Spotlight, Matchbox, Minimax, Myer and David Jones
  • Meeting budget requirements
  • Proposals/tenders
  • Debtor control
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Account Manager

Dasch Pty Ltd
06.2000 - 04.2004
  • Top Achievements:
  • Generated $504,000 in sales within the first year.
  • Secured $1,000,000 through writing efforts during concluding year.
  • Managed core functions efficiently.
  • Maintained and grew established customer base.
  • Manage Wrappings Stores
  • Meeting budget requirements
  • Proposals/tenders
  • Contributed to setting up Trade Shows and Previews.
  • Implemented measures to streamline debtor control and reduce outstanding balances.

Key Account Manager

Impresstik Pty Ltd
10.1998 - 06.2000
  • Top Achievements:
  • Promoted from a Territory Account Manager to a Key Account Manager where I was able to increase the L’Oreal account which totaled an extra $1.5 million per annum
  • Key Responsibilities:
  • Managed accounts such as; L’Oreal, The Body Shop, Ross Cosmetics and Ensign Laboratories
  • Acted as a conduit between departments during new product creation.
  • Client presentations
  • Proposals/tenders
  • Conducted adhesive testing on clients PVC, PHE, glass bottles to identify defects and inconsistencies.
  • Conducted thorough inspections of pressure-sensitive labels for quality control.

Sales Executive

New Litho
09.1997 - 09.1998
  • Top Achievements:
  • Promoted to Sales Representative from Production Co-ordinator in 4 months
  • Responsibilities:
  • Proposals/Tenders
  • Cold calling
  • Proof reading
  • Allocation of design jobs to graphic designers
  • Meeting client expectation with successful completion of print job

Sales Representative

Alpha / Hunter Couriers
08.1996 - 09.1997
  • Top Achievements:
  • Exceeded 110 new accounts in 8 months for new division
  • Responsibilities:
  • Servicing new and existing accounts
  • Cold calling

Sales Representative

GBC/Fordigraph
03.1995 - 04.1996
  • Top Achievements:
  • Recognized for performance, progressing to sales role after just 4 months in telemarketing.
  • Achieved runner-up position in nationwide sales contest, earning $5000 prize.
  • Responsibilities:
  • Arranged qualified client consultations resulting from telemarketing efforts.
  • Implemented effective strategies for sales staff development.
  • Managed client accounts effectively.
  • Resolved complex issues effectively.
  • Generated new leads by performing cold calls.

Education

Online Diploma - Human Resources and Leadership & Management

National Training
04.2025

Secondary Education - undefined

St John’s Regional College
01.1991

Associate Diploma of Marketing - undefined

Casey College of Tafe
01.1994

Associate Diploma of Marketing - undefined

Taylor’s Institute of Advanced Studies
01.1993

Timeline

Sales Support & Customer Service

Australian Moulding & Door Company
12.2024 - Current

Duty Manager / Supervisor / Team Member

Kmart Australia (Dandenong)
10.2022 - 05.2024

Owner / Operator

IN STITCHES EMBROIDERY
06.2014 - Current

Owner / Operator

CRAVING CREATIONS
04.2014 - Current

Account Manager

CROSSLINKS
05.2010 - 11.2014

Self-employed

DELLAS AGENCIES
05.2008 - 11.2009

Account Manager

TNW Australia Pty Ltd
01.2006 - 04.2008

Account Manager

Stoneage Ceramics Pty Ltd
04.2004 - 04.2006

Account Manager

Dasch Pty Ltd
06.2000 - 04.2004

Key Account Manager

Impresstik Pty Ltd
10.1998 - 06.2000

Sales Executive

New Litho
09.1997 - 09.1998

Sales Representative

Alpha / Hunter Couriers
08.1996 - 09.1997

Sales Representative

GBC/Fordigraph
03.1995 - 04.1996

Online Diploma - Human Resources and Leadership & Management

National Training

Secondary Education - undefined

St John’s Regional College

Associate Diploma of Marketing - undefined

Casey College of Tafe

Associate Diploma of Marketing - undefined

Taylor’s Institute of Advanced Studies

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Angela Ntellas