Summary
Overview
Work History
Education
Skills
Timeline
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Angela Pagano

Camden,NSW

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing customer relations and business. operations.

Overview

5
5
years of professional experience

Work History

Duty Manager

Camden Valley Inn
10.2020 - Current
  • Trained employees in essential job functions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Head Barista

Squeeze And Grind
10.2019 - 12.2020
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored customer feedback to improve barista performance and customer service.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

Sales Representative

Atkore International Group Inc.
10.2018 - 10.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Arts - Ancient History

Macquarie University
Sydney, NSW
03.2020

Skills

  • KPI Monitoring
  • Manage Budgets
  • Quality Standards
  • Team Development
  • Shift Scheduling
  • Customer Service

Timeline

Duty Manager

Camden Valley Inn
10.2020 - Current

Head Barista

Squeeze And Grind
10.2019 - 12.2020

Sales Representative

Atkore International Group Inc.
10.2018 - 10.2019

Bachelor of Arts - Ancient History

Macquarie University

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Angela Pagano