Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Petrusevic

Sydney,NSW

Summary

Diligent Recruitment Consultant with a resourceful approach to overcoming challenges and a highly organised work style. My career has been characterised by a strong commitment to teamwork, an outgoing and positive demeanour, and proven skills in establishing rapport with clients. With a track record spanning several years, I am motivated to ensure customer satisfaction while contributing to the overall success of organisations.

Overview

10
10
years of professional experience

Work History

Recruitment Consultant

Robert Walters
11.2022 - Current
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Contributed to business development efforts by identifying potential new clients within target industries or markets.
  • Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
  • Expanded company's talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
  • Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.

Laboratory Technical Officer

Histopath Diagnostic Specialists
07.2021 - 11.2022
  • Enhanced laboratory efficiency by implementing new testing procedures and protocols.
  • Optimized workflow processes for increased productivity without sacrificing attention to detail or overall work quality.
  • Maintained strict adherence to industry regulations, minimising risk exposure for the organisation.
  • Facilitated seamless transitions during equipment upgrades or replacements, minimising downtime within the facility.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Adapted quickly to changes in industry trends or emerging technologies while maintaining a strong commitment to providing top-notch services.
  • Streamlined sample processing for quicker turnaround times and improved customer satisfaction.

Sales Representative Team Leader

Bunnings Warehouse
02.2018 - 02.2022
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Pathology Collector

Healius
10.2017 - 07.2021
  • Facilitated seamless transition between different stages of testing by properly labelling, storing, and transporting collected specimens according to established guidelines.
  • Educated patients on specimen collection techniques, ensuring optimal sample integrity and accurate test results.
  • Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
  • Enhanced patient comfort by efficiently managing the specimen collection process.
  • Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
  • Maintained a sterile and organised workspace to ensure proper infection control measures were met.
  • Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.

Administrative Assistant

Barone Pharmacy
01.2014 - 10.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained databases to track and record customer data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Education

Certificate IV - Laboratory Techniques

Tafe NSW
Granville, NSW
2022

Bachelor of Business - Human Resources

Western Sydney University
Sydney, NSW
2020

Diploma of Social Science -

Western Sydney University
Sydney, NSW
2017

Skills

  • Organisational Efficiency
  • Market Knowledge
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Cold-calling
  • Applicant interviewing
  • Client management
  • Candidate Sourcing
  • Client Relations

Timeline

Recruitment Consultant

Robert Walters
11.2022 - Current

Laboratory Technical Officer

Histopath Diagnostic Specialists
07.2021 - 11.2022

Sales Representative Team Leader

Bunnings Warehouse
02.2018 - 02.2022

Pathology Collector

Healius
10.2017 - 07.2021

Administrative Assistant

Barone Pharmacy
01.2014 - 10.2017

Certificate IV - Laboratory Techniques

Tafe NSW

Bachelor of Business - Human Resources

Western Sydney University

Diploma of Social Science -

Western Sydney University

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Angela Petrusevic