Angela Petrusevic
Sydney,NSW
Summary
Diligent Recruitment Consultant with a resourceful approach to overcoming challenges and a highly organised work style. My career has been characterised by a strong commitment to teamwork, an outgoing and positive demeanour, and proven skills in establishing rapport with clients. With a track record spanning several years, I am motivated to ensure customer satisfaction while contributing to the overall success of organisations.
Overview
10
10
years of professional experience
Work History
Recruitment Consultant
Robert Walters
Sydney, NSW
11.2022 - Current
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Expanded company's talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
Laboratory Technical Officer
Histopath Diagnostic Specialists
Sydney, NSW
07.2021 - 11.2022
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Optimized workflow processes for increased productivity without sacrificing attention to detail or overall work quality.
- Maintained strict adherence to industry regulations, minimising risk exposure for the organisation.
- Facilitated seamless transitions during equipment upgrades or replacements, minimising downtime within the facility.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Adapted quickly to changes in industry trends or emerging technologies while maintaining a strong commitment to providing top-notch services.
- Streamlined sample processing for quicker turnaround times and improved customer satisfaction.
Sales Representative Team Leader
Bunnings Warehouse
Sydney, NSW
02.2018 - 02.2022
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Met and exceeded sales targets consistently, contributing to overall team success.
Pathology Collector
Healius
Sydney, NSW
10.2017 - 07.2021
- Facilitated seamless transition between different stages of testing by properly labelling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Maintained a sterile and organised workspace to ensure proper infection control measures were met.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
Administrative Assistant
Barone Pharmacy
Sydney, NSW
01.2014 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
Certificate IV - Laboratory Techniques
Tafe NSW
Granville, NSW2022
Bachelor of Business - Human Resources
Western Sydney University
Sydney, NSW2020
Diploma of Social Science -
Western Sydney University
Sydney, NSW2017
Skills
- Organisational Efficiency
- Market Knowledge
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Cold-calling
- Applicant interviewing
- Client management
- Candidate Sourcing
- Client Relations
Timeline
Recruitment Consultant
Robert Walters
11.2022 - Current
Laboratory Technical Officer
Histopath Diagnostic Specialists
07.2021 - 11.2022
Sales Representative Team Leader
Bunnings Warehouse
02.2018 - 02.2022
Pathology Collector
Healius
10.2017 - 07.2021
Administrative Assistant
Barone Pharmacy
01.2014 - 10.2017
Certificate IV - Laboratory Techniques
Tafe NSW
Bachelor of Business - Human Resources
Western Sydney University
Diploma of Social Science -
Western Sydney University