Overview
Work History
Skills
Timeline
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Angela PHIPPS

Pitt Town,NSW

Overview

1
1
year of professional experience

Work History

Parts Manager

Bowen Smash
06.2023 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Parts Interpreter

Baxter Mtq
02.2023 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Account Manager

Repco
11.2022 - 02.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Skills

  • POS systems operations
  • Stock management
  • Demand forecasting
  • Inventory Restocking
  • Invoice Processing
  • Warehouse Operations
  • Purchasing oversight
  • Customer Relations
  • Purchasing strategies
  • Ordering parts
  • Improving customer satisfaction
  • Vendor Relations
  • Customer Service
  • Staff Training
  • Cost Tracking
  • Time Management
  • Multitasking

Timeline

Parts Manager

Bowen Smash
06.2023 - Current

Parts Interpreter

Baxter Mtq
02.2023 - 07.2023

Account Manager

Repco
11.2022 - 02.2023

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Angela PHIPPS