Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
StoreManager
Angela Pich

Angela Pich

Eden Hill,WA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cafe Barista

Walter Delights
12.2023 - Current
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Sandwich making and food preparation
  • Used POS system to accurately enter orders and process payments.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.

Supermarket Assistant

Ida Street Supermarket
08.2022 - Current
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Wrapped, boxed and weighed bakery department products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Computer skills and cash handling
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.

Personal Trainer, Administration and Cleaning

Compass Group Management
02.2021 - 07.2022
  • Provided emergency first aid and CPR as needed.
  • Utilized effective record-keeping system for tracking customer information.
  • Strengthened relationships with local businesses through joint promotions and community involvement initiatives.
  • Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.

Manager and Dance Instructor

SheMoves
03.2009 - 06.2015
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Australian Institute of Fitness
Perth, WA

High School Diploma -

Hampton High School
Morley, WA
1998

Skills

  • Office Skills, Audits, Rostering and Stock Control
  • Fitness Program Writing, Instructing and Nutrition
  • Liaise with Customers and Ensure Quality Customer Service
  • Food Preparation
  • Workstation Maintenance
  • Beverage Preparation
  • Ordering Procedures

Certification

Certificate 2 and 3 in Hospitality

Certificate II and IV in Health and Fitness

CPB Workplace Safety and Transport Training

Senior First Aid

Patron Care

Barista Basics

RSA

Police Clearance

Medical Clearance

Forklift Ticket

Accomplishments


  • Managed a Dance studio with 25 employees, 3 branches and organised roster schedule.
  • Voted by my peers and received "The Energizer Award" and Master Trainer at the Australian Institute of Fitness.

Timeline

Cafe Barista

Walter Delights
12.2023 - Current

Supermarket Assistant

Ida Street Supermarket
08.2022 - Current

Personal Trainer, Administration and Cleaning

Compass Group Management
02.2021 - 07.2022

Manager and Dance Instructor

SheMoves
03.2009 - 06.2015

Australian Institute of Fitness

High School Diploma -

Hampton High School

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Angela Pich