angela platts

• Managed day-to-day business operations.
• Interacted well with customers to build connections and nurture relationships.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Mentored and trained employees to improve performance and encourage professional growth.
• Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.

Overseeing seasonal employees

Training seasonal employees

Ordering

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Mentored and trained employees to improve performance and encourage professional growth.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
• Increased customer satisfaction by implementing high-quality food and beverage offerings.
• Enhanced customer loyalty through exceptional service and consistent product quality.

• Measured and mixed ingredients according to precise recipes for best results.
• Maintained well-organized mise en place to keep work consistent.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Adjusted recipes based on ingredient availability or customer request.
• Prepared and served various food items in fast-paced Type environment.
• Managed opening and closing shift kitchen tasks.
• Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
• Rotated through all prep stations to learn different techniques.
• Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.