Angela Ross
Thorneside,QLD
Summary
I am a dedicated and adaptable professional with five years of classroom support experience, and more than twenty years in the retail industry, including frontline customer service, store management, and Human Resources roles. I bring strong administrative experience and a genuine passion for supporting students and teachers in the classroom. I am confident in performing a wide range of office duties, including document preparation, data entry, managing resources, and maintaining accurate records. I enjoy working with children and am committed to creating a safe, inclusive, and positive learning environment. I'm a quick learner, highly organised, and known for my empathy, patience, and ability to work well as part of a team. I am also eager to support students with diverse learning needs and assist with classroom activities, behaviour support programs, and student supervision. I'm excited to contribute to a school community where I can make a meaningful difference and continue to grow in the education field. I look forward to the chance to support students' learning and wellbeing, assist teachers in creating an engaging and inclusive classroom, and continue growing both personally and professionally within the education sector.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Teacher Aide
Wynnum State High School
Wynnum, QLD
10.2025 - Current
- Supported students with diverse learning needs in academic activities.
- Monitored student progress and provided feedback to teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Established positive relationships with students, fellow teachers and school administrators.
- Performed admin tasks including scanning and copying of resources, covering books for the library, engraving asset numbers onto school property e.g. laptops and cameras.
- Aided the Arts department in the organisation of the store room and preparation of materials for lessons.
- Performed regular playground duty to ensure a safe environment for students at lunches.
Customer Service Specialist - Casual
Robins Kitchen
01.2024 - Current
- Responsible for managing the store alone on rostered days on.
- Tasks include sales, stock management, visual merchandising, and banking.
Administration support
Bob's Plastering
01.2015 - Current
- Preparing quotes and tax invoices, using Xero accounting software, and scheduling jobs.
- Offer support on job-site's, carrying, lifting, basic use of tools and cleaning.
Customer Service Specialist - Casual
Manchester Importer Clearance Outlet
Capalaba
01.2016 - 01.2024
- Responsible for managing the store alone on rostered days on.
- Tasks include sales, stock management, visual merchandising, and banking.
Sales Consultant - Part time
Jape Furniture Superstore and Forty Winks
Darwin
01.2013 - 01.2015
- Consultations - quickly developing a rapport with clients to help find the products best for their needs.
- Sales - cross & up selling, closing, writing the sales dockets, ordering products on special order.
- Liaising - with the warehouse or outsourcing delivery and or assembly of furniture.
Retail Sales Assistant - Part time
Laura Ashley
Perth
01.2012 - 01.2013
- Customer service - with a focus on increasing store customer loyalty and capturing leads for design consultations.
- Merchandising - Maintaining store appearance to Laura Ashley standards, including fashion as well as the home-wares.
Store Manager - Full time
Bed Bath & Table
Perth
01.2011 - 01.2012
- Open & close of store, customer service, Staff training & rosters.
- KPI reporting, Visual Merchandising, banking.
Store management
Pillow Talk
Brisbane
01.1993 - 01.2008
- Responsible for day to day running of the store and team members.
- Responsible for recruitment and training of new staff.
Education
Certificate IV - Manage diversity in the workplace, Develop workplace learning environment, Implement and monitor WHS policies, procedures, & programs, NCCD Disability Standards for Education for Education Assistants
Frontline Management
Skills
- Good Communication - verbal and written
- Problem Solving
- Strategic thinking
- Microsoft 365 skills
- WHS officer experience
- Visual Merchandising
Volunteer Experience
- Supported students' literacy development by conducting guided reading sessions in small groups.
- Assisted teachers with supervision and student engagement during swimming lessons and school excursions.
- Provided support in the tuckshop twice a week, remaining compliant with all safe food handling procedures.
- Promoted student wellbeing and safety through active supervision and positive interactions during school activities.
Certification
- Mandatory All-Staff Training Program 2026 (QLD Dept of Education)
- Curriculum Activity Risk Assessment (CARA) online training 2025 (QLD Dept of Education)
- NCCD Disability Standards for Education for Education Assistants
- Certificate IV in Frontline Management
Licenses Checks
- Driving Licence
- Positive blue card
Timeline
Teacher Aide
Wynnum State High School
10.2025 - Current
Customer Service Specialist - Casual
Robins Kitchen
01.2024 - Current
Customer Service Specialist - Casual
Manchester Importer Clearance Outlet
01.2016 - 01.2024
Administration support
Bob's Plastering
01.2015 - Current
Sales Consultant - Part time
Jape Furniture Superstore and Forty Winks
01.2013 - 01.2015
Retail Sales Assistant - Part time
Laura Ashley
01.2012 - 01.2013
Store Manager - Full time
Bed Bath & Table
01.2011 - 01.2012
Store management
Pillow Talk
01.1993 - 01.2008
Certificate IV - Manage diversity in the workplace, Develop workplace learning environment, Implement and monitor WHS policies, procedures, & programs, NCCD Disability Standards for Education for Education Assistants
Frontline Management