Angela Russell

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Streamlined internal processes for better efficiency in account management tasks.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Recorded accurate and efficient records in customer database via crm
• Presented professional image consistent with company's brand values
• Attended monthly sales meetings and quarterly sales trainings.

• Extensive operational knowledge of Transport Suite, DIFOT reporting, Data Entry
• Manage Incoming and outgoing calls, responding to and actioning queries and directing to relevant staff and branches.
• First point of contact for a range of staff and account holders
• Extensive email management responding to customers and account holders
• Manifesting and daily linehaul procedures
• Build and maintain strong business relationships within and across the business
• Demonstrate alignment with company values, policies and Procedures
• Provided answers to customer questions via phone and email, typically within 8 hours.

Administration Tasks of family business

• Managing emails
• Scheduling jobs
• Maintain records,
• Quoting
• Invoicing
• Banking
• Bookkeeping

• Extensive Diary Management, highlighting potential conflicts/deadlines
• Email Management including responding on behalf of directors
• Managing incoming calls and responding to enquiries
• Secretarial support to sales team of six representatives
• Maintained positive working relationships with Peers
• Consistently Maintain Sales Targets
• Responsible for Accuracy and completeness of contractual agreements
• General Secretarial support
• Prepare advertising Material