Summary
Overview
Work History
Education
Skills
Timeline
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Angela Sara

Wedderburn,NSW

Summary

Accomplished leader at Woolworths, adept in enhancing customer satisfaction and streamlining order operations. Excelled in fostering team collaboration and employing effective communication to achieve strategic goals. Demonstrated proficiency in order processing and problem-solving, significantly reducing customer complaints. Committed to continuous improvement and staff development, ensuring high performance and operational excellence.

Overview

21
21
years of professional experience

Work History

Customer Order Operations

Woolworths
09.2023 - Current
  • Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
  • Coordinating with multiple departments to ensure optimal order results for our customer
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account daily volume and employee strengths.

Assistant Store Manger

Woolworths Supermarket
06.2018 - 09.2023
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Customer Service Manager

Woolworths
01.2004 - 01.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Concord High School
Concord, NSW

Skills

  • Empathy and patience
  • Verbal and written communication
  • Written and oral communication
  • Order Processing
  • Accurate order fulfillment
  • Status Updates
  • Problem-solving abilities
  • Multitasking Abilities
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • Self Motivation
  • Goal Setting

Timeline

Customer Order Operations

Woolworths
09.2023 - Current

Assistant Store Manger

Woolworths Supermarket
06.2018 - 09.2023

Customer Service Manager

Woolworths
01.2004 - 01.2018

High School Diploma -

Concord High School

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Angela Sara