Dynamic and results-oriented professional with extensive experience in customer service and administrative support. Skilled in managing high volumes of customer inquiries, streamlining data organization, and fostering seamless communication with clients and teams. Proven ability to introduce and integrate new technologies into organizational workflows, driving smooth transitions and maximizing adoption through comprehensive needs assessments. Known for exceptional attention to detail, adaptability under pressure, and excelling in fast-paced environments. A dedicated team player committed to delivering outstanding service, enhancing operational efficiency, and contributing to organizational success. Equipped with strong interpersonal and organizational skills to consistently achieve and exceed goals.
Australian Border Force
Assessment Team -Australian Trusted Trader
Key team member of the Australian Trusted Trader Assessment Team actively contributing to the delivery of the Australian Trusted Trader Programme.
Key Responsibilities:
Major Achievements:
Acting Senior Border Force Officer .
Subject matter expert for the implementation of the ATT Profile Management App.
Took on additional business functions after the departure of APS 5 Officers.
Administrator
Key Responsibilities:
Key Responsibilities:
Training Officer (2012 - 2014)- implementation of a new check in system.
Customer Service Agent (2000 - 2012)
BASELINE VETTING SECURITY CLEARANCE (AGSVA)
CERTIFICATE OF LEAN COMPETENCY