Angela Schultz
Cairns,QLD
Summary
Find myself to be a kind, caring reliable and dedicated worker coupled with an out going personality and excellent communication and people skills. Been in hospitality industry for many years including house keeping, have been working as a console operator for quite some time. During that time have gained excellent customer service skills and always strive to achieve any task set to the best of my ability. Am hard working, willing and eager to learn as well as honest and trustworthy.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
BP Reliance
04.2012 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Food preparation and service
- Ordering of stock
- Rotation of stock
- Cash Handling/ counting till
- Health and Safety Procedures
- Incident reporting
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
Dannys By The Billabong
05.2007 - 04.2009
- Greeted new customers, discussed specials, and took drink orders.
- Food/ Fresh juice preparation and service
- Cash Handling
- Cleaning
Cafe Worker
Petes Place
06.2001 - 04.2005
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Housekeeper
Paradise Village Resort
01.1997 - 06.2001
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Reduced need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Smithfield State High School
Cairns, QLD1998
Skills
- Customer Service
- Product Knowledge
- Customer Relations
- Complaint Handling
- Money handling abilities
Timeline
Customer Service Representative
BP Reliance
04.2012 - Current
Waitress
Dannys By The Billabong
05.2007 - 04.2009
Cafe Worker
Petes Place
06.2001 - 04.2005
Housekeeper
Paradise Village Resort
01.1997 - 06.2001
High School Diploma -
Smithfield State High School
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