Angela Shum
Sydney
Summary
Dynamic Account Executive with a proven track record at IBM across Financial Services industry as well as Mining, Energy and Utilities sector, excelling in client relationship building and account management. Expert in driving customer success, developing strategic sales pipelines, and closing deals. Skilled in integration, AI empowered solutions, and application modernisation. Specialised in Cloud Optimisation, Data Integration and Application Resilience.
Committed to end-to-end vendor relationship.
Overview
4
4
years of professional experience
Work History
Account Executive, Technology Leader
IBM
01.2025 - Current
- Own executive relationships across 5 strategic accounts
- Lead the end-to-end sales process: from initial engagement, needs analysis, and solution design, through to negotiation, closing deals, and post-sale support.
- Collaborated with ecosystem business partners to develop comprehensive sales proposals that substantiate end-to-end solution offerings.
- Dedicated end-to-end Vendor relationship management
Customer Success Partner Specialist
IBM
01.2024 - 12.2024
· Co-create territory and account plans collaboratively with two IBM platinum business partners.
· Empower business partners to drive customer success, adoption, satisfaction, and expansion.
· Build trusted executive relationships and deepen account penetration.
· Collaborate with business partners to develop and progress new sales pipelines.
Customer Success - Integration Architect
IBM
08.2021 - 12.2023
- Designed and implemented integration solutions to enhance data flow across platforms.
- Collaborated with cross-functional teams to define integration requirements and architecture strategies.
- Evaluated and integrated cloud-based services to optimize system performance and scalability.
- Developed documentation for system architectures, ensuring clarity and compliance with standards.
- Led workshops to gather stakeholder feedback, driving continuous improvement in integration practices.
Education
Bachelor of Science - Computing Science
University of Sydney
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Accomplishments
Client and Partner Award in 2024
Supported enterprise customers to achieve Cloud Optimisation Automation and Integration best practices through persistent engagements and trusted relationships with executives sponsors.
Fruitful collaboration with IBM business partners over many cross-platform software and solution sales - total over $15 million since 2024.
Timeline
Account Executive, Technology Leader
IBM
01.2025 - Current
Customer Success Partner Specialist
IBM
01.2024 - 12.2024
Customer Success - Integration Architect
IBM
08.2021 - 12.2023
Bachelor of Science - Computing Science
University of Sydney