Angela Smales

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Opened and closed store independently a
• Monitored sales floor and displayed
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Managed cash register after end of shift to balance and record accurate transactions.
• Utilized upselling techniques to promote additional products and increase sales.
• Taking in watch repairs and resizing jobs
• General
• House keeping
• Handling of Eftpos machine
• Rosters
• Sales representative

• Conducted employee training sessions to educate employees on products and company .
• Managed and motivated employees to be productive and engaged in
• Accomplished multiple tasks within
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other .
• Established performance goals for employees
• Accurately operated cash register to process customer payments.
• Completed regular inventory counts to verify stock levels,
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Opened and closed location and monitored shift changes
• Rosters

•Assisted the watchmaker by taking customers watch repair / filing out job packets

•Book in jewellery repairs/ sizing / remakes

•Clean and polish customers jewellery

•Answer the phone and call customers and inform them there items were ready for pick up

•Take payment, using the pos computer system

Phone/ email agents regarding parts and warranty repairs

Reorder parts / findings for watch service centre

Keep area clean and maintained

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Executed sandwich artistry duties with very low occurrence of errors.
• Prepared salads, soups and sandwiches for customers.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Learned new catalog of items to present current options to patients.
• Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
• Explained benefits and features of available current eyewear to meet patient needs and preferences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Optimized store displays and appearance via strategic merchandising.
• Managed store organization, maintenance, and purchasing functions.
• Completed routine store inventories.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Submitted orders for new inventory.
• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Displayed merchandise by arranging in appealing ways to boost sales.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Completed store opening and closing procedures as per company guidelines.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
• Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
• Replenished merchandise from inventory during downtime when stock became low.
• Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
• Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
• Performed general maintenance and light cleaning of showroom.
• Informed customers of upcoming promotions.
• Located merchandise across various stores to address customer needs.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.