Angela Smith
Bullsbrook,WA
Summary
Detail-oriented Administrative Assistant with a strong work ethic, actively seeking a position that offers professional challenges utilising exceptional interpersonal, time management and problem solving skills. With 20 plus years of administrative experience and the ability to handle multiple tasks simultaneously with a high degree of accuracy. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, emails and fulfilling fellow team members' requests with a smile. An energetic, go-getter, creating an upbeat work environment while ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Day Auto Electrical Service
41 Farrall Road, Midvale, WA, 6056
07.2021 - 08.2024
- Answered multi-line phone system, transferring calls, delivering messages to staff and greeting visitors.
- Input of data entry onto Department of Transport WA Government VIS System. Processed unregistered, WOVR, defect notice vehicles and annual inspections.
- Maintained inventory of office supplies and placed orders.
- Managed email correspondence handling incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems, ensuring attention to detail and organisation for easy access.
- Assisted co-workers' and staff members with special tasks on daily basis.
Office Clerk
Toll Logistics
Kewdale, Perth
05.2021 - 06.2021
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
Data Entry Clerk
Sands Fridge Lines
Forrestfield, Australia
03.2021 - 05.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Utilized techniques for increasing data entry speed.
- Checked for accuracy by verifying data and records.
Receptionist
Bullsbrook Medical Centre
Bullsbrook, Australia
09.2020 - 02.2021
- Answered phone promptly and directed 20 plus incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained current and accurate medical records.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed busy phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict confidentiality policies to protect patient privacy.
Receptionist
Broadway Medical Centre
Ellenbrook, Australia
05.2020 - 09.2020
- Answered phone promptly and directed 30 plus incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated medical records.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally by providing friendly, knowledgeable assistance.
Office Administrator
Perth Hip and Knee
Subiaco, Australia
11.2019 - 04.2020
- Entered procedure codes and diagnosis codes into medical billing software.
- Pulled charts and prepared for nurse and doctor assessment.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained patient databases and updated information in alignment with confidentiality policies.
Ward Clerk
St John Of God Midland Public And Private Hospitals
Midland, Australia
08.2019 - 11.2019
- Filled out records, and patient documents.
- Managed 20 plus incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Monitored inventory levels and advised management of need for replenishment.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Maintained rapport with physicians, nurses and other healthcare personnel.
Medical Receptionist
Cheriton Practice
East Perth, Australia
01.2018 - 12.2018
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted 20 plus patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
Clerical Officer
Bullsbrook College
Bullsbrook, Australia
01.2013 - 12.2017
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally providing friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Edited and proofread documents for accuracy and completeness.
- Utilised office management software to record and track student and parent information.
- Processed incoming and outgoing mail according to established procedures.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Education
No Degree - Secondary Education
Kelmscott Senior High School
Kelmscott, Australia12.1984
Skills
- Telephone reception
- Scheduling appointments
- Proofreading
- Customer Service
- Document Scanning
- Verbal Communication
- Calendar Management
- Word Processing
- Administrative Support
- Data entry proficiency
- Time management and prioritisation expertise
- Research abilities
- Document Proofreading
- Complex Problem-Solving
Timeline
Administrative Assistant
Day Auto Electrical Service
07.2021 - 08.2024
Office Clerk
Toll Logistics
05.2021 - 06.2021
Data Entry Clerk
Sands Fridge Lines
03.2021 - 05.2021
Receptionist
Bullsbrook Medical Centre
09.2020 - 02.2021
Receptionist
Broadway Medical Centre
05.2020 - 09.2020
Office Administrator
Perth Hip and Knee
11.2019 - 04.2020
Ward Clerk
St John Of God Midland Public And Private Hospitals
08.2019 - 11.2019
Medical Receptionist
Cheriton Practice
01.2018 - 12.2018
Clerical Officer
Bullsbrook College
01.2013 - 12.2017
No Degree - Secondary Education
Kelmscott Senior High School