Angela Smith
Bullsbrook,WA
Summary
Detail-oriented Administrative Assistant with a strong work ethic, actively seeking a position that offers professional challenges utilising exceptional interpersonal, time management and problem solving skills. With 20 plus years of administrative experience and the ability to handle multiple tasks simultaneously with a high degree of accuracy. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, emails and fulfilling fellow team members' requests with a smile. An energetic, go-getter, creating an upbeat work environment while ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Day Auto Electrical Service
2021.07 - 2024.08
- Answered multi-line phone system, transferring calls, delivering messages to staff and greeting visitors.
- Input of data entry onto Department of Transport WA Government VIS System. Processed unregistered, WOVR, defect notice vehicles and annual inspections.
- Maintained inventory of office supplies and placed orders.
- Managed email correspondence handling incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems, ensuring attention to detail and organisation for easy access.
- Assisted co-workers' and staff members with special tasks on daily basis.
Office Clerk
Toll Logistics
2021.05 - 2021.06
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
Data Entry Clerk
Sands Fridge Lines
2021.03 - 2021.05
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Utilized techniques for increasing data entry speed.
- Checked for accuracy by verifying data and records.
Receptionist
Bullsbrook Medical Centre
2020.09 - 2021.02
- Answered phone promptly and directed 20 plus incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained current and accurate medical records.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed busy phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict confidentiality policies to protect patient privacy.
Receptionist
Broadway Medical Centre
2020.05 - 2020.09
- Answered phone promptly and directed 30 plus incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated medical records.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally by providing friendly, knowledgeable assistance.
Office Administrator
Perth Hip and Knee
2019.11 - 2020.04
- Entered procedure codes and diagnosis codes into medical billing software.
- Pulled charts and prepared for nurse and doctor assessment.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained patient databases and updated information in alignment with confidentiality policies.
Ward Clerk
St John Of God Midland Public And Private Hospitals
2019.08 - 2019.11
- Filled out records, and patient documents.
- Managed 20 plus incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Monitored inventory levels and advised management of need for replenishment.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Maintained rapport with physicians, nurses and other healthcare personnel.
Medical Receptionist
Cheriton Practice
2018.01 - 2018.12
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted 20 plus patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
Clerical Officer
Bullsbrook College
2013.01 - 2017.12
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally providing friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Edited and proofread documents for accuracy and completeness.
- Utilised office management software to record and track student and parent information.
- Processed incoming and outgoing mail according to established procedures.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Education
No Degree - Secondary Education
Kelmscott Senior High School
Kelmscott, Australia12.1984
Skills
- Telephone reception
- Scheduling appointments
- Proofreading
- Customer Service
- Document Scanning
- Verbal Communication
- Calendar Management
- Word Processing
- Administrative Support
- Data entry proficiency
- Time management and prioritisation expertise
- Research abilities
- Document Proofreading
- Complex Problem-Solving
Timeline
Administrative Assistant
Day Auto Electrical Service
2021.07 - 2024.08
Office Clerk
Toll Logistics
2021.05 - 2021.06
Data Entry Clerk
Sands Fridge Lines
2021.03 - 2021.05
Receptionist
Bullsbrook Medical Centre
2020.09 - 2021.02
Receptionist
Broadway Medical Centre
2020.05 - 2020.09
Office Administrator
Perth Hip and Knee
2019.11 - 2020.04
Ward Clerk
St John Of God Midland Public And Private Hospitals
2019.08 - 2019.11
Medical Receptionist
Cheriton Practice
2018.01 - 2018.12
Clerical Officer
Bullsbrook College
2013.01 - 2017.12
No Degree - Secondary Education
Kelmscott Senior High School
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