Angela Songol
Adelaide,SA
Summary
Management professional bringing [Type] background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
13
13
years of professional experience
Work History
Support Worker
Mantrax disability
Breckenridge , Queensland
01.2023 - 05.2023
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
Catering Assistant
Pm Aged care
Caseldine , Queensland
11.2022 - 04.2023
- Set up and cleaned up food preparation and service stations before and after catered events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Checked food temperatures to determine item doneness and promote food safety.
- Monitored temperatures to maintain proper food safety conditions throughout duration of catered events.
- Reviewed number of utensils available to rectify potential mistakes in place setting.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cleaned and sanitized utensils, dishes or silverware.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Removed trash and cleaned kitchen garbage containers.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Stored food in designated containers and storage areas to prevent spoilage.
- Monitored temperatures of prepared food and cold-storage areas.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Took and recorded temperatures of food, refrigerators and freezers.
Restaurant Manager
Rift valley technical training institute
Eldoret, Kenya
02.2016 - 04.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Distributed food to service staff for prompt delivery to customers.
Catering Manager
Eldoret hospital
Eldoret , Kenya
01.2010 - 11.2015
- Worked with chefs to prepare custom menus, special meals and featured beverages.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Prepared and led food service training programs to teach staff various tasks.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Disability Support Worker
Bide
Education
Bachelor of Arts - Food And Beverage Production
Technical University of Kenya
Kenya 12.2018
High School Diploma -
Technical University of Kenya
Nairobi 12.2013
Food And Beverage Production
Kenya Polytechnic
Nairobi 10.2009
Master of Science - Agribusiness Operations
Ironwood Institute /university of New England
South Australia Skills
- Accounts Payable and Receivable
- Transcription and Dictation
- Life Skills Development
- Emotional Support
- Meal Preparation
- Experienced With [Diagnosis] Patients
- Documentation Abilities
- Skill Development
- Skill Building
- Cleaning and Sanitizing
- Problem-Solving
- Performance Evaluations
- Budget Management
- Staff Training
- Customer Service
- Performance Management
- Teamwork and Collaboration
- Technical Support Understanding
- Leading Team Meetings
- Staff Management
- Professional Networking
- Decisive Decision-Making
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Worker
Mantrax disability
01.2023 - 05.2023
Catering Assistant
Pm Aged care
11.2022 - 04.2023
Restaurant Manager
Rift valley technical training institute
02.2016 - 04.2022
Catering Manager
Eldoret hospital
01.2010 - 11.2015
Disability Support Worker
Bide
Bachelor of Arts - Food And Beverage Production
Technical University of Kenya
High School Diploma -
Technical University of Kenya
Food And Beverage Production
Kenya Polytechnic
Master of Science - Agribusiness Operations
Ironwood Institute /university of New England
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