Angela Terilli
Rockdale,NSW
Summary
A seasoned and results-driven senior executive with numerous years of experience leading teams in achieving operational excellence. Recognized for my proactive and positive approach, I possess a wealth of practical knowledge that goes beyond theoretical understanding. Eager to leverage my passion for excellence to deliver significant results, drive innovation, enhance customer satisfaction, and promote industry growth.
Overview
32
32
years of professional experience
Work History
Personal Assistant
Terilli Nutrition
07.2023 - Current
- Efficiently managed executive calendars, scheduled meetings, and resolved challenges to facilitate smooth operations
- Demonstrated exceptional communication skills by drafting professional correspondence, serving as a liaison, and coordinating successful events
- Maintained confidentiality, streamlined office operations, and remained abreast of industry trends to enhance efficiency and success of the executive team.
Sales Manager
Virgin Active
04.2023 - 06.2023
- Spearheaded a high-performing sales team, surpassing targets through strategic planning
- Cultivated and maintained positive customer relationships, successfully implementing retention initiatives
- Recruited, trained, and mentored sales team members to foster a positive company culture
- Collaborated cross-functionally to guarantee a seamless customer experience
- Delivered data-driven insights through in-depth analysis of sales reports.
Manager & Weight Loss Consultant
Jenny Craig Weight Loss Centre
01.2016 - 05.2022
- Oversaw all daily operations and administration for the business
- Guided, inspired, and directed the team towards achieving success in weight loss consulting
- Achieved goals, targets, and KPIs consistently
- Addressed cost inquiries, complaints, and ensured high levels of customer satisfaction
- Maintained exceptional service standards, resulting in consistently ranking as a top 2 center in NSW.
Manager & Personal Trainer
Infit 24/7
01.2014 - 01.2016
- Managed general administration duties including membership sales, payment processing, and data entry
- Oversaw social media management to enhance online presence and customer engagement
- Ensured cleanliness and maintenance of facilities to uphold high standards
- Conducted one-on-one personal training sessions and assessments to help clients achieve their fitness goals.
Personal Trainer
Fitness First
01.2013 - 12.2013
- Created and executed personalised training programs tailored to individual client needs, including those with disabilities
- Conducted thorough fitness assessments to evaluate clients' strength and endurance levels.
Assistant Manager
Natural Woman Health and Fitness Centre
01.2012 - 01.2013
- Spearheaded sales team, overseeing advertising and media management
- Developed personalised training programs for clients
- Resolved customer inquiries and complaints in a timely and professional manner.
Owner & Manager
Broadway Gym
01.2000 - 01.2012
- Established and operated a successful business venture
- Recruited, trained, and supervised a team of employees
- Managed and directed all facets of daily business operations.
Owner/Manager
Ultimate Fitness Centre
01.1992 - 01.2000
- Established and managed a successful business, overseeing all operational aspects including data entry, payroll, stock take, sales and marketing
- Implemented effective strategies to drive business growth and profitability
- Provided leadership and guidance to a team of employees to ensure smooth operations and high levels of customer satisfaction
- Developed and implemented marketing campaigns to increase brand awareness and attract new customers.
Education
CERTIFICATE IN HOTEL OPERATIONS MANAGEMENT -
The Career Academy Australia
12.2024
CERTIFICATE OF FIRST AID/CPR -
Business Wise
2023
RESPONSIBLE SERVICE OF ALCOHOL -
Training Course Professionals
2016
CERTIFICATE III & IV IN FITNESS -
Fitness Institute Australia
2013
Skills
Strong Work Ethic
- Multitasking and Organization
- Advanced interpersonal skills
- Professional and Courteous
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Creative Thinking Capacity
- Dedicated Team Player
- Commitment to quality and service
- Customer service expertise
Timeline
Personal Assistant
Terilli Nutrition
07.2023 - Current
Sales Manager
Virgin Active
04.2023 - 06.2023
Manager & Weight Loss Consultant
Jenny Craig Weight Loss Centre
01.2016 - 05.2022
Manager & Personal Trainer
Infit 24/7
01.2014 - 01.2016
Personal Trainer
Fitness First
01.2013 - 12.2013
Assistant Manager
Natural Woman Health and Fitness Centre
01.2012 - 01.2013
Owner & Manager
Broadway Gym
01.2000 - 01.2012
Owner/Manager
Ultimate Fitness Centre
01.1992 - 01.2000
CERTIFICATE IN HOTEL OPERATIONS MANAGEMENT -
The Career Academy Australia
CERTIFICATE OF FIRST AID/CPR -
Business Wise
RESPONSIBLE SERVICE OF ALCOHOL -
Training Course Professionals
CERTIFICATE III & IV IN FITNESS -
Fitness Institute Australia
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