- Yoga
- Reading
- Dancing
- Gardening
- Mindfulness Practices
- Cooking
ANGELA THOM
Southside,QLD
Summary
Experienced professional with strong analytical, communication, and teamwork skills, and a proven ability to adapt swiftly to new environments. Passionate about fostering collaboration, driving results, and inspiring high-performance teams. Committed to continuous learning, growth, and maintaining a positive, solution-focused attitude.
Overview
24
24
years of professional experience
Work History
Subject Matter Expert / Corporate Services / GRiT Project
Gympie Regional Council
11.2022 - Current
- Procurement support for the configuration and implementation of supply chain management business processes for TechnologyOne.
- Administration support, word processing, data entry, correspondence, and records management.
- Fostered culture of continuous improvement, identifying and implementing process optimisations.
- Writing test scripts to test the configuration for sourcing, purchasing, contracts, and inventory functions and processes.
- Importing contracts into TechnologyOne - data entry processes.
- Gathered, organised and input information into digital database.
- Generated reports detailing findings and recommendations.
- Training council staff how to use TechnologyOne for procurement activities such as sourcing, purchasing, inventory and contracts.
- Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
- Closing purchase orders as required and preparing, appending, reconciling, and recording financials via Authority.
- Generated reports detailing findings and recommendations.
Virtual Receptionist
Office HQ
03.2022 - 10.2022
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
- Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
Procurement Officer / Richlands Supply Services / Organisational Capability Command
Queensland Police Service
01.2019 - 02.2022
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Managed inventory control by monitoring the movement, storage, and availability of QPS consumables, uniforms and placing orders to replenish stock levels as required.
- Created purchase orders by verifying prices against the Standing Offer Arrangement (SOA) or Request for Quote (RFQ) and ensuring appropriate expenditure approvals were obtained.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Developed strong partnerships with vendors to secure favourable pricing, payment terms, and delivery schedules.
- Maintained accurate procurement records to support decision-making and transparency.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analysed and reported on data covering all aspects of procurement operations.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
Procurement Officer / Operational Procurement / Business Services Division
Queensland Police Service
01.2015 - 01.2019
- Sourced Requests for Quotes (RFQs) and placed orders for Apple handsets, tablets, Iridium satellite phones, and Telstra Tough phones, while setting up voice and data packages for QFES and Queensland Police Service staff.
- Provided primary support for technical recommendations and advice, serving as the key point of contact for technical assistance.
- Liaised with vendors for customised requirements, pricing, and accounts management.
- Purchased devices via the suppliers online ordering portal or over the phone using corporate credit card.
- Raised purchase orders and goods receipting in SAP.
- Liaised with Frontline and Digital Services tech support for delivery and installation of Intune application software on devices.
- Completed monthly corporate card reconciliations.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Implemented procurement strategies, optimising supply chain processes and reducing lead times.
- Reduced procurement costs by evaluating supplier proposals and selecting the most cost-effective options.
- Built relationships with vendors to negotiate ideal terms for purchases.
Purchasing Officer / Information Communication Technology / Business Services Division
Queensland Police Service
09.2011 - 01.2015
- Raised purchase orders for new computers and printers while coordinating with multiple external stakeholders.
- Collaborated with finance department for accurate budget forecasts and reporting.
- Answering incoming calls and dealing with customer enquiries.
- Raised manual purchase requisitions in Infra8 call management system.
- Goods receipting using SAP
- Organising printer repairs to metro and regional Queensland Police departments.
- Performed monthly reconciliation of open purchasing orders.
- Sourced vendors, built relationships, and negotiated prices.
- Maintained documentation for all purchases.
- Worked with departments to find new and better items to fulfill diverse needs.
Administration Officer / Aerial survey data
Hawcs Helicopters
01.2010 - 08.2011
- Data entry and processing for the Origin Energy contract.
- Answering incoming calls and assisting with enquiries.
- Organising the aviation search and rescue (SAP) operation.
- Invoicing, creating purchase orders and accounts payable.
- Updating insurances for all helicopters and fuel trucks.
- Travel bookings and coordination.
- Managed inventory of office supplies, ensuring availability of essential materials.
- Improved data accuracy by maintaining and updating records consistently.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
Office Administrator
Marine & Industrial Marketing
03.2009 - 01.2010
- Handled reception duties and addressed customer email and phone inquiries.
- Managed accounts receivable and payable using MYOB.
- Assisted in the execution of marketing campaigns.
- Coordinated the dispatch of domestic and international freight.
- General administration duties – typing, faxing, scanning, photocopying, filing, shredding, laminating.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Receptionist / Administration Officer
Future Builders England
12.2008 - 02.2009
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated and managed travel bookings.
- Ordered stationery and kitchen supplies.
- Organised courier deliveries.
- Managed daily mail services.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Travel Coordinator
IGLU.COM
10.2006 - 11.2008
- Organised clients ski holidays, including travel bookings and coordination.
- Liaising with wholesale tour operators.
- Answering enquiries by email and phone.
- Assisted travellers in obtaining necessary visas and other documentation required for international trips.
- Streamlined booking processes for improved time management and cost savings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Generated travel-related reports for clients to facilitate decision-making.
- Assisted clients with flight changes and cancellations to minimise travel disruptions.
Office Administrator
Tascot Templeton Carpets
01.2004 - 08.2006
- Provided reception services.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Handled banking and petty cash.
- Coordinated deliveries both interstate and internationally.
- Purchased office and kitchen supplies, and collected and sorted mail.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
Office Clerk / Receptionist
Macrossan Lawyers
12.2000 - 02.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Daily mail room services.
- Coordinated courier deliveries.
- Managed bookings for the conference room and car park.
- Issued cab vouchers and mobile phones.
- Trained junior staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
Level 2 Procurement Fundamentals -
QLD Government
03-2018
Level 1 Procurement Fundamentals -
QLD Government
09-2016
Integrative Nutrition Health Coach - undefined
Institute of Integrative Nutrition
11.2021
Level 1 Power Yoga Teacher Certification -
Flex Hot Yoga
07.2019
Level 1 Yoga Teacher Certification -
My Health Yoga
03.2017
Certificate III in Tourism (International Retail Travel Sales) - undefined
QLD Tafe
12.2003
Certificate II in Clerical Administration - undefined
St Margarets Girls School
12.2000
Senior Certificate - undefined
St Margaret’s Anglican Girls School
01.2000
Skills
- Microsoft Office Suite
- Ci Anywhere – Technology One
- Authority
- System Application Product (SAP)
- Mind Your Own Business (MYOB)
- Business Operations Support System (BOSS)
- Infra8 Call Management System
- Remote Desktop Connection Reception Console
- Microsoft Project
- Vendor Panel
Interests
Timeline
Subject Matter Expert / Corporate Services / GRiT Project
Gympie Regional Council
11.2022 - Current
Virtual Receptionist
Office HQ
03.2022 - 10.2022
Procurement Officer / Richlands Supply Services / Organisational Capability Command
Queensland Police Service
01.2019 - 02.2022
Procurement Officer / Operational Procurement / Business Services Division
Queensland Police Service
01.2015 - 01.2019
Purchasing Officer / Information Communication Technology / Business Services Division
Queensland Police Service
09.2011 - 01.2015
Administration Officer / Aerial survey data
Hawcs Helicopters
01.2010 - 08.2011
Office Administrator
Marine & Industrial Marketing
03.2009 - 01.2010
Receptionist / Administration Officer
Future Builders England
12.2008 - 02.2009
Travel Coordinator
IGLU.COM
10.2006 - 11.2008
Office Administrator
Tascot Templeton Carpets
01.2004 - 08.2006
Office Clerk / Receptionist
Macrossan Lawyers
12.2000 - 02.2003
Integrative Nutrition Health Coach - undefined
Institute of Integrative Nutrition
Certificate III in Tourism (International Retail Travel Sales) - undefined
QLD Tafe
Certificate II in Clerical Administration - undefined
St Margarets Girls School
Senior Certificate - undefined
St Margaret’s Anglican Girls School
Level 2 Procurement Fundamentals -
QLD Government
Level 1 Procurement Fundamentals -
QLD Government
Level 1 Power Yoga Teacher Certification -
Flex Hot Yoga
Level 1 Yoga Teacher Certification -
My Health Yoga
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