Angela Timpano
Wollongong,NSW
Summary
Dynamic and detail-oriented Executive Assistant with over six years’ experience supporting executives and senior management and 13 years of management experience. Highly adaptable with a diverse skill set spanning stakeholder management, recruitment, sales, compliance, and operational efficiency. Owner of a successful wellness centre, running operations seamlessly behind the scenes while demonstrating strong business acumen and leadership. Recognised for loyalty, drive, and the ability to deliver results under pressure, excelling in fast-paced environments where precision and organisation are key. Results driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
15
15
years of professional experience
Work History
Business Owner
City Cave
01.2022 - Current
- Awarded Rookie of the Year 2023 out of 70 franchisees, a rare achievement for an investor-run City Cave, recognising outstanding performance and growth.
- Oversee end-to-end business operations, including hiring, training, scheduling, supervising, and performance management of a 20-person team.
- Analyse financial reports and cash flow to drive strategic decision-making and sustainable growth.
- Develop and execute marketing strategies to increase sales, customer retention and brand awareness.
- Build and maintain supplier and vendor relationships, negotiating favourable contracts and pricing.
- Monitor and evaluate customer satisfaction, implementing improvements to service delivery and product offerings.
- Represent the business at industry events, conferences, and networking forums to strengthen market presence.
- Responsibilities
Executive Assistant
Evermil PTY LTD
05.2019 - Current
- Acted as the central point of contact between executives, staff, clients, suppliers, and external partners, ensuring seamless communication and stakeholder engagement.
- Provided high-level support to Directors and Senior Managers through complex calendar management, travel coordination, meeting organisation, and board-level reporting.
- Oversaw full-cycle recruitment, onboarding, inductions, and performance management processes (including reviews and terminations).
- Prepared and submitted competitive tender documentation while assisting in the development of WHS compliance documents.
- Coordinated both internal and external audits to maintain regulatory and contractual compliance.
- Implemented and managed key business systems, including CRM platforms, telecommunications, motor fleet, insurances, and supplier contracts, driving cost efficiencies.
- Supported payroll, accounts, and general financial administration.
- Championed a culture of safety and accountability across all staff through training, documentation, and leadership.
- Responsibilities
Business Manager - Southern NSW (Wollongong, Mittagong and Nowra) / Brisbane City
Vita Group
02.2017 - 11.2018
- Monitoring and managing the key business metrics across the region through measurement and continuous coaching of sales and operational performance.
- Establish and maintain effective relationships with our strategic partners and their representatives.
- Drive the development and implementation of comprehensive sales strategies for multiple business centre's.
- Training and development of new employees.
- Co-ordinating and managing events and marketing promotions.
- Creating and implementing reward and recognition programs in the region.
- Actively address any issues or complaints raised by customers regarding the implementation of their purchased solutions.
- Facilitating regional conference calls along with focus sessions, training on new products and sales techniques.
- Rolling out and monitoring new product launches and promotions within the region.
- Review and recommend improvements to all channel sales processes, with a view to improve efficiency and results.
- Creating monthly business plans and presenting them to senior management.
- Responsibilities
- Key Achievements
- Overall, improved the business centre's KPI and revenue results in both the Brisbane City and Southern NSW region.
- Supported the Business Solution Associates' in achieving some personal best gross profit figures.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Business Sales Account Manager
Vita Group
03.2016 - 02.2017
- Management of a large B2B portfolio and Small/Medium Business accounts in my given territory.
- Create and maintain strong business relationships with existing and new accounts.
- Organized joint sales calls with current customers and outside vendors.
- Providing exceptional customer service to customers that call, email or come into the office.
- Gain an understanding of the individual customer's business needs and build mutually profitable relationships.
- Meets customer needs by selling communications-based solutions.
- Meet agreed sales targets and KPI's.
- Prospecting new business opportunities.
- Proficient in CRM systems such as SalesForce.
- Inventory management, cash handling and back office responsibilities.
- Responsibilities
- Key Achievements
- Seconded into a Business Solutions Consultant role for two months to participate in Project Oxygen where I was awarded with the "Top Sales" award for the project.
- Recognised for exceeding sales targets on multiple occasions by being award with a pin from the CEO.
- Contacted regular and prospective customers to explain product features and solicit orders.
Team Leader
Stellar Asia Pacific
10.2012 - 03.2016
- Lead and manage a team of Customer Solution Specialists (CSS) to meet required contractual objectives including sales targets as required.
- Implement company sales and marketing strategies for network operators and various employees across multiple Telstra contracts.
- Attend and actively contribute to management meetings to assist in continual improvement.
- Conduct Probation/Monthly Performance Reviews to maximise performance.
- Facilitate Client training.
- Coach by identifying performance gaps and developing and implementing action plans to assist CSS in meeting or exceeding requirements.
- Conduct team meetings on a regular basis to develop and maintain effective team spirit.
- Address employee performance or behavioural issues in line with the Effective Performance Management policy to ensure employees are meeting requirements.
- Active practice of Occupational health and Safety and Equal Employment Opportunity.
- Remotely monitor CSS as a coaching tool and to measure quality.
- Make management decisions in line with company policies, procedures and other relevant guidelines to ensure consistency.
- Responsibilities
- Key Achievements
- Team of the Year for Telstra Digital Sales 2014
- Team of the Year for Telstra Digital Sales 2013
Talent Acquisition Specialist
Stellar Asia Pacific
06.2012 - 08.2012
- Conducting targeted selection interviews both face to face and over the phone.
- Candidate care activities including database and associated recruitment administration.
- Communicating with clients regarding the acquisition of talent by sourcing candidates through referrals, existing database and internet advertising.
- Assisting with assessment centres.
- Responsibilities
Customer Relations Case Manager
Stellar Asia Pacific
06.2011 - 06.2012
- Monitoring, understanding and attempting to resolve internal complaints in line with company policy.
- Investigate customer cases by liaising with multiple departments.
- Providing help and assistance to customers, keeping accurate records of communication and correspondence.
- Provide reasonable resolutions to attempt to keep the customers' business.
- Protect brand reputation.
- Organise replacement products or refund mistaken fees.
- Data Entry.
- Organising and maintaining customer files.
- Responsibilities
- Key Achievement
- Big Pond Top Quality Award 2012 - I exceeded quality results and outperformed in all Key Performance Indicators (KPI) for Big Pond 2012. This achievement was alongside150 staff.
Other Roles
Stellar Pacific
06.2010 - 06.2011
- Floor Support Subject Matter Expert
- Net Score Promoter Subject Matter Expert
- Back Of House Agent
- Customer Solution Specialist
- Responsibilities
- Managing and modifying customer accounts.
- Selling Telstra products and services.
- Working closely with multiple internal departments.
- Handling every customer contact in line with client and company requirements.
- Working as part of a team to meet both team and individual KPIs and sales targets.
- Correcting errors with accounts/orders.
- Collecting/reporting on data and feedback in regards to customer verbatim and recent interactions with the company.
Education
Maritime security identification card (MSIC) -
01.2022
Occupations Health and Safety Construction Card - undefined
01.2019
Diploma of Management - undefined
Australian College of Commerce and Management
01.2014
Diploma in Human Resources Management - undefined
TAFE NSW, Illawarra Institute West Wollongong Campus
01.2010
Certificate IV in Human.Resources - undefined
TAFE NSW, Illawarra Institute West Wollongong Campus
01.2009
Skills
- Executive support expertise
- Talent acquisition and onboarding
- Sales and account management
- Coaching and mentoring teams
- Financial analysis and budgeting
- Effective time management
- CRM system management
- Health and safety compliance management
- Tender preparation expertise
- Client relationship management
- Professionalism and reliability
- Sales management
Timeline
Business Owner
City Cave
01.2022 - Current
Executive Assistant
Evermil PTY LTD
05.2019 - Current
Business Manager - Southern NSW (Wollongong, Mittagong and Nowra) / Brisbane City
Vita Group
02.2017 - 11.2018
Business Sales Account Manager
Vita Group
03.2016 - 02.2017
Team Leader
Stellar Asia Pacific
10.2012 - 03.2016
Talent Acquisition Specialist
Stellar Asia Pacific
06.2012 - 08.2012
Customer Relations Case Manager
Stellar Asia Pacific
06.2011 - 06.2012
Other Roles
Stellar Pacific
06.2010 - 06.2011
Occupations Health and Safety Construction Card - undefined
Diploma of Management - undefined
Australian College of Commerce and Management
Diploma in Human Resources Management - undefined
TAFE NSW, Illawarra Institute West Wollongong Campus
Certificate IV in Human.Resources - undefined
TAFE NSW, Illawarra Institute West Wollongong Campus