Angela Tomkins
Molendinar,QLD
Summary
Highly motivated, creative and versatile property executive with over 10 years of experience in real estate, property acquisition, development, construction and marketing. Especially skilled at building effective, productive working relationships with clients and staff. Excellent management, negotiation and public relations skills. Energetic self-starter with excellent analytical, organisational, and creative skills. Focused and aimed to get the best results for the team and business.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Manager
360Collective Group Of Companies
08.2023 - Current
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Managed and led direct reports to handle controllership, treasury and corporate finance functions.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Cultivated company-wide culture of innovation and collaboration.
- Analyzed inventory strategy, reduced expenses and renegotiated contracts with vendors to increase profit margin.
- Devised benchmarks to align goals and strategies with underlying financials.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
- Spearheaded the implementation of a new financial reporting system, resulting in more accurate and timely data for decision-making purposes.
Customer Development Manager
Foundation Training Australia
09.2022 - 08.2023
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Cultivated a high-performing team environment that prioritized individual growth, collaboration, and shared success.
- Enhanced customer satisfaction by providing prompt and accurate transaction processing.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Senior Administration Manager
Homecorp Constructions
08.2015 - 08.2022
- Set up, manage and train all staff on entire Construction and procurement software base management systems (Onsite Companion and Databuild).
- Liaise with Contractors, Suppliers and Consultants to achieve construction outcomes.
- Acquire, negotiate and engage contractors and suppliers for Construction sites.
- Develop, manage and train administrative procedures to all staff members.
- Ability to establish strong working relationships with all teams within the organisation to achieve company goals (Accounts, Sales, Administration, Supervision, Estimating and Drafting).
- On-site training of new site supervisor during a 6 month period.
- On-site assistance of multiple site supervisors during an 8 month period.
- Monitor KPI's and deliverables to all stake holders. Creating, maintaining and producing senior management reports.
- Establish, manage, and supervise Work Health and Safety for sites.
- Set up, manage and maintain workflows.
- Processing and approve Invoices.
- Training new staff to meet company expectations and delivery on team KPI's.
- Create, manage and process all variations.
- Administrate the construction to completion of residential projects value $1m upwards.
- Administrate the construction to completion of Childcare project under difficult conditions valued from $5m upwards (taken over from another company in Liquidation) .
- Oversee and manage the administration over 300 + Residential Contracts at any one time during the Contract process (Pre-Approvals though to the Construction phase).
- Oversee and manage the administration over 400 + projects at any one time during Construction to client handover (Construction phase).
- Establish warranty period procedures and training staff.
- Promoted a culture of continuous improvement by identifying and implementing best practices in administrative management.
- Championed process improvement initiatives that resulted in increased efficiencies, reduced errors, and enhanced customer satisfaction.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delivered performance reviews, recommending additional training or advancements.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Spearheaded special projects as assigned by executive leadership to support organizational goals.
- Developed and maintained comprehensive filing systems to ensure easy access to critical information and documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Collaborated with cross-functional teams on strategic initiatives to drive company growth and success.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for executive staff.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized and updated databases, records and other information resources.
- Managed financial budgets and resources, ensuring cost-effective allocation for maximum departmental efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built and managed processes for tracking and monitoring department performance.
- Recognized as an approachable leader who fosters open communication among team members, resulting in a positive work environment.
- Optimized resource allocation by conducting thorough analyses of staffing needs and budgetary constraints.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Negotiated contracts with vendors, securing favorable terms while maintaining high-quality service standards.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted performance evaluations for administrative staff members, identifying areas for improvement and setting goals for future success.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Met department budgets by monitoring and reporting on office expenses.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented new technology solutions to optimize data management and improve overall operational efficiency.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Subcontractor
Angela MacGregor
01.2006 - 09.2015
- Experienced / Adaptable / Excellent Record
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Supervised additional subcontractors and craftsmen.
- Worked closely with general contractor on completion of punchiest tasks.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
Principal
Buywise Realty
01.2007 - 06.2013
- Advise the most appropriate presentation of the property, costs and inspection times with vendors (sellers) to generate the best sale outcome
- Estimate and advise the most appropriate current market value and suggest a reserve or minimum selling price taking into account the clients primary objectives
- List details of land or buildings for sale and arrange for the advertising of properties
- Assess buyers' needs and locate properties for their consideration
- Take prospective buyers to inspect properties
- Advise on merits of properties and terms of sale
- Draw up legal sale agreements between vendors and buyers and negotiate mutually beneficial outcomes.
Sales Contract Manager and Logistics
Homecorp Developments
01.2015 - 01.2013
- Produce, administrate, manage and execute of 400+ outgoing and incoming property land & build Contracts yearly
- Logistics
- Project management
- Managing and negotiating consultants to deliver business goals
- Legal and technical compliance management of all legal matters regarding the sale for over 400 houses per year
- Loans management and coordination for contracts requiring finance in order to complete transaction settlement.
Administration and Sales Support Manager
Into Green Energy
01.2010 - 01.2011
- Team Sales Management of Sales Staff
- Up to 30 members
- Sales and product trainer
- Creation and implementation of database systems and procedures to increase efficiency
- Budgets and feasibilities
- Shows and direct marketing initiatives and logistics.
Project Manager (Property Development)
Trans Urban Group
01.2007 - 01.2011
- Town Planning Research, supervise and produce Town Planning Material for Duplexes, Multi-unit and Subdivision property development
- Compile legal contracts for purchasing and selling projects up to $3M
- Complete State & Local government research for Property Development and Acquisition
- Manage and Liaise with Builders, Contractors and Local Authorities to deliver projects
- Manage Development of property ranging from small lot subdivision to large subdivision of England parcels as well as infill and upgrading of existing multi-unit housing blocks.
Education
Skills
- Administrative Management
- Budgeting and forecasting
- Advanced training in multiple software's
- Management information systems
- Maintaining Compliance
- Operational Efficiency
- Startup turnaround strategies
- Organizational Structuring
- Business Leadership
Accomplishments
2021 Nominee HIA QLD Businesswoman of the year.
Master Practitioner NLP
Master Practitioner Life Coach
Master Practitioner Success Strategist
Master Practitioner Hypnotherapist
Personal Referees
- Carlotta Torrijos, 0431 531 564
- Paula Madbak, 0430 041 485
- Elena Soler, 0401 510 088
Professional Referees
- Symon Peters, 0434 152 040, Trans Urban Group & Into Green, Director
- Marc Fritzsche, 0410 435 892, Homecorp Developments, Business Development Manager
- Hana Barker, 0402 486 603, Tibecca Homes, Sales and Marketing Manager
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
360Collective Group Of Companies
08.2023 - Current
Customer Development Manager
Foundation Training Australia
09.2022 - 08.2023
Senior Administration Manager
Homecorp Constructions
08.2015 - 08.2022
Sales Contract Manager and Logistics
Homecorp Developments
01.2015 - 01.2013
Administration and Sales Support Manager
Into Green Energy
01.2010 - 01.2011
Principal
Buywise Realty
01.2007 - 06.2013
Project Manager (Property Development)
Trans Urban Group
01.2007 - 01.2011
Subcontractor
Angela MacGregor
01.2006 - 09.2015
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