Angela Topp
Summary
At Target Australia, I excelled as a Customer Service Supervisor, leveraging my problem-solving and leadership skills to enhance team performance and customer satisfaction. Through effective training and mentoring, I fostered a collaborative environment, significantly improving service quality and resolving complex customer issues, demonstrating a commitment to excellence and a proactive approach to challenges.
Overview
32
32
years of professional experience
Work History
Customer Service Supervisor
Target Australia
09.1992 - 05.2024
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.5
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Retail Skills
TAFE Qld
01-1992
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Work Prioritization
- Customer Relations
- Training and mentoring
- Handling Escalations
- Delegating Work
- Complaint Handling
Additional Information
My role my entire career was in Customer Service and Registers.
I have always handled cash and EFT machines.
I am punctual and reliable and always work to a high standard.
Timeline
Customer Service Supervisor
Target Australia
09.1992 - 05.2024
Retail Skills
TAFE Qld
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