Angela Tran
Melbourne,VIC
Summary
Experienced in student placement and support, forecasting placement capacities, and identifying areas of risk. Experienced in training & events coordination; scheduling, facilities management, student engagement and managing learners' records. Experienced with LMS systems and managing student learning lifecycles & outcomes. Experience with HR administration, staff on-boarding, new starter induction training, and managing employee documentation and records. Experienced in providing executive support to senior executives, diary management, travel booking, managing correspondence and general administration. Experience in data collection, analysis, reporting, and putting forward recommendations for quality assurance and process improvement procedures. Experienced in managing projects and applying project management and six sigma methodologies to manage project life cycle. Highly organized, manages time effectively and understands the principles of prioritisation. Willing to impart knowledge and assist others. Welcomes change and adapts readily. Proficient in the use of Microsoft Office programs.
Overview
15
15
years of professional experience
Work History
Learning Consultant
Departemt Of Health
02.2023 - Current
- Contract management of existing training contracts with external training providers
- Engage in procurement activities to procure, design and implement training programs for the department
- Collaborate with stakeholders to identify training needs and develop learning solutions that align with the departments goals and objectives.
- Subject matter expert for design and implementation of training programs using a variety of delivery methods (e.g., instructor-led, eLearning, virtual, etc.).
- Evaluate the effectiveness of training programs and make recommendations for improvements.
- Stay up-to-date with industry trends and best practices related to learning and development.
- Supervising YES Trainees - oversee the end-to-end execution of training workshops, including project planning, resource allocation, and timeline management
- Agile, adaptable, and open to feedback in a fast-paced transformative environment.
- Build and maintain strong client relationships, with training providers
- Changed existing processes and implemented new processes to improve efficiency and reduce manual handling points
Learning Support Officer
Department Of Health
02.2022 - Current
- Manage the development, coordination and delivery of professional development training programs for the department
- Develop and maintain training plans, schedules, materials and conduct training needs analysis
- Arrange meetings and conferences, including coordinating papers, organising venues, catering, agendas, taking minutes and follow-up actions and making travel and accommodation arrangements.
- Identify, develop and initiate process improvements to ensure effective training is maintained or implemented
- Actively promote learning and development opportunities to department staff
- Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
- Created, prepared, and delivered reports to various departments.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Mentored YES trainees through day-to-day work and complex problems.
- Streamlined & automated processes to maximize operational results.
- Improved information collection and recordkeeping accuracy by updating and managing learning management system
- Developed and maintained relationships with customers to enhance internal and external stakeholders. satisfaction.
- Implemented incentives and team-building events to boost morale.
Business Support Coordinator
Department of Justice and Community Safety
06.2021 - Current
- Perform a range of HR duties including, recruitment & onboarding of new employees
- Perform a range of financial duties and services within government guidelines and delegations including purchasing of goods and services, managing, and reconciling petty cash float and the business unit corporate card, processing of all accounts payable and the processing/generation of all accounts receivable
- Manage mediator and casual salaries and associated personal expense claims through OIE Internet Expenses for mediators and assist Dispute Services staff with personal claims
- Audit personal expenses and casual salary claims to ensure compliance with Dispute Services and DOJ policy
- Liaise with employees when issues arise
- Perform a range of office management duties and operational support functions for the Director, Strategic Business & Operations Manager, and Dispute Services staff
- Provide guidance to team members in relation to procedures and practices
- Assist in resolving local operational problems as they arise and recommend procedures to improve practices within the work area
- Develop, design and format publications and promotional materials as well as documents and presentations for the Dispute Services management team
- Maintain and update the Dispute Services intranet and websites as directed
- Provide intranet support to Dispute Services staff and mediators
- Prepare monthly statistical reports around Dispute Services projects and outputs
- Coordinate the data entry of client and mediator surveys, in a timely and accurate manner
- Work cooperatively within the Dispute Services Administration Team to streamline workflows
- Provide leadership for less experienced staff.
Placement Coordinator and Student Support
Exercise Research Australia
02.2021 - 05.2021
- Lead the coordination of VET student placements within the allied health industry
- Preparing and monitoring student placement schedules
- Managing placement administration
- Liaising with students and industry partners
- Reviewing systems and processes to identify optimisation opportunities
- Providing placement status reports detailing student progress
- Reporting on post-placement outcomes
- Coordinating placement feedback from partners and students
- Forecasting placement capacities and identifying areas of risk.
Strategic Operations Officer
Department of Justice and Community Safety
03.2019 - 01.2021
- Supporting Director and senior management team with diary management, travel booking and general administrative tasks
- Working closely with the Strategic Operations Manager, providing support and operational guidance on financial processes and policies to DSCV staff, contractors and suppliers, as well as liaising with relevant stakeholders throughout the department
- HR Administration: assist with new starter onboarding, training and managing employee documents and records
- Work in a collaborative and proactive manner with the Strategic Operations team, Dispute Services to undertake a range of project-related tasks and duties to deliver quality outputs
- Contribute to the development of Strategic Operations team projects, work plans and goals and ensure they align with the whole of DSCV, Dispute Services and DJCS Statement of Direction
- Process DSCV financial transactions within the financial and contracts management system, in accordance with DJCS purchasing policies
- Support the development and implementation of the DSCV training program including managing the logistics (invites, room booking, catering, travel, accommodation etc.) staff rostering of training, internal professional development, coordinating the trainee participants' life cycle, including their enrolment, payment, provision of course material, certification, and communication needs.
Training & Events Coordinator
Raytheon Australia
09.2013 - 10.2018
- Manage daily operations of Telstra’s Learning Centre as an office coordinator/ receptionist
- Execute the coordination of training schedules including formal training sessions, workshops, toolbox talks, virtual training and social events
- Handle logistics for training activities including venue bookings, catering requirements and audio-visual equipment
- Sourcing of contemporary facilitators, guest speakers, specialist providers, and educational consultants as requested by the business
- Identify candidates/learners for specific training programs and secure enrolments for classes
- Execute communications to trainees to inform them of their training schedule/ requirements
- Organise travel for facilitators and learners as required to meet the training schedule
- Provide Level 1 support for the Learning Management System (LMS)- via phone & email support
- Establish and maintain effective communications with all facilitators, the client, suppliers, and colleagues to ensure seamless and smooth facilitation of training events
- Manage training records to ensure that all information is stored appropriately and is readily retrievable when required
- Proactively identify and manage potential issues, concerns, or threats to the effective delivery of training
- Manage training budget (processing training credits and reimbursements)
- Evaluate and make recommendations on training material and methodology.
Quality Improvement Specialist
Sensis Pty Ltd
10.2011 - 09.2013
- Quality sampling and error identification of Yellow Pages and White Pages design and content related work items
- Ensuring Yellow Pages and White Pages design and content work items meet the industry ISO standards to comply with ACCC guidelines
- Data collection for the purpose of operational feedback and continual improvement in operational efficiencies
- Maintain working relationships with internal stakeholders and international vendors
- Assist with completion of necessary statistical reports as requested by the business
- Data entry
- Manage Quality Improvement wiki page
- Maintain appropriate interpersonal relationships with employees, peers, and consumers
- Continuous Quality Improvement.
Reporting Administrator
Sensis Pty Ltd
01.2010 - 10.2011
- Data Analysis for resource modelling and workflow allocation
- Collaborating data for business unit-specific statistical reports
- Liaise closely with key stakeholders to manage forecast variables and change requests
- Report development and automation for production and customer care business units
- Data entry and workload forecasting and allocation
- Maintaining office equipment
- Execute administrative duties as requested by the team
- Provide training to staff new to the team
- Facilitate special events and execution
- Maintain appropriate interpersonal relationships with employees, peers, and consumers.
Administration Coordinator
Sensis Pty Ltd
08.2008 - 12.2009
- Filing and retrieving information and documents
- Data Entry
- Distribute incoming mail and prepare outgoing mail including bulk mail
- Work allocation internally and externally
- Maintaining office equipment
- Assume receptionist duties, greet the public and refer them to appropriate staff members, answer phones, route calls, and take messages
- Assist staff with administrative duties as requested
- Maintain appropriate interpersonal relationships with employees, peers, and consumers.
Education
Micro Credential - Computer Coding
School of Code
Online03.2023
Qualification - Project Management Exellence Framework in Action
Australian Insititue of Mannagement
Melbourne, VIC08.2020
Qualification - Six Sigma - Specilaist
Raytheon Australia
Melbourne10.2016
Certificate of Recognition - Frontline Leadership Program
Raytheon Australia
Melbourne, VIC06.2016
Bachelor of Psychology - Psychology
Victoria University
Melbourne, VIC07.2008
Victorian Certificate of Education - High School
Sunshine Secondary Colleague
Melbourne, VIC12.2003
Skills
- Proficient in Microsoft Office suites
- Training coordination
- HR Administration
- Executive support
- Strategic coordination
- Project management
- Stakeholder engagement
- Forecasting and planning
- Office Administration
- Strong leadership skills
- Excellent customer service relations
- Methodical and organized
- Values teamwork
- Adept at working under pressure
- Focused
- Attention to detail
Focus
Customer-focused professional who continuously strives for excellence. I like a good challenge and have a hands-on approach. I think outside the status quo and like to bring fun and innovative ideas forward. Currently seeking a challenging role that is dynamic with opportunities for learning, growth, and development.
References
Moira Kairys
Manager Learning and Development |Learning Capability and Inclusion | Department of Health
E: Moira.Kairys@health.vic.gov.au
Ph: 03 86334840 Mobile: 0438131096
David Telford
Senior Systems Advisor | Learning & Development | Learning, Capability & Inclusion Unit | Department of Health
E: david.telford@health.vic.gov.au
Ph: 03 9668 7401
Robyn McDougall
Strategic Operations Manager| Dispute Services | Department of Justice
E: Robyn.McDougall@justice.vic.gov.au
PH: 03 91942707
Timeline
Learning Consultant
Departemt Of Health
02.2023 - Current
Learning Support Officer
Department Of Health
02.2022 - Current
Business Support Coordinator
Department of Justice and Community Safety
06.2021 - Current
Placement Coordinator and Student Support
Exercise Research Australia
02.2021 - 05.2021
Strategic Operations Officer
Department of Justice and Community Safety
03.2019 - 01.2021
Training & Events Coordinator
Raytheon Australia
09.2013 - 10.2018
Quality Improvement Specialist
Sensis Pty Ltd
10.2011 - 09.2013
Reporting Administrator
Sensis Pty Ltd
01.2010 - 10.2011
Administration Coordinator
Sensis Pty Ltd
08.2008 - 12.2009
Micro Credential - Computer Coding
School of Code
Qualification - Project Management Exellence Framework in Action
Australian Insititue of Mannagement
Qualification - Six Sigma - Specilaist
Raytheon Australia
Certificate of Recognition - Frontline Leadership Program
Raytheon Australia
Bachelor of Psychology - Psychology
Victoria University
Victorian Certificate of Education - High School
Sunshine Secondary Colleague
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