Angela Wallinger
Oakleigh East,VIC
Summary
I am a happy and positive retail management professional with proven track record in leading store operations and driving sales growth. I have a strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Provincial Home Living
08.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Certificate - Visual Merchndising
Royal Melbourne Institute of Technology
Melbourne, VIC10.2014
Associate of Arts - Associate Diploma of Travel And Tourism
Box Hill Institute of TAFE
Melbourne, VIC10.1993
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Store Merchandising
Certification
Certificate 4 in textiles Melbourne 2018
Certificate in Swedish Language , Stockholm 1998
Languages
Swedish
Professional Working
Timeline
Store Manager
Provincial Home Living
08.2015 - Current
Certificate 4 in textiles Melbourne 2018
Certificate in Swedish Language , Stockholm 1998
Certificate - Visual Merchndising
Royal Melbourne Institute of Technology
Associate of Arts - Associate Diploma of Travel And Tourism
Box Hill Institute of TAFE
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