Angela Watkins

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of medical records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel in a multi-disciplinary team.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Monitoring clinical staff home visits following 'Working alone' policy and reporting and notifying any issue to Management.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Handled confidential documents in an organized fashion according to established protocol.
• Scheduled appointments between clients and customers and internal staff
• Responded effectively to sensitive inquiries or complaints.
• Assist in training new staff.

• Culling and Archiving of Health records.
• Sorting and filing of loose paper work.
• Re-organising filing system from alphabetical filing to numerical filing system.

• Line managing and supporting admistrative staff.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Provided secretarial and office management support while building cooperative working relationships.
• Composed correspondence, reports and meeting notes.
• Inventoried and ordered supplies for office.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Directed customer communication to appropriate department personnel.
• Prepared and prioritized calendars and correspondence.
• Greeted guests and vendors to assist in navigating space.
• Monitored office services mailbox for business support needs and requests.
• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
• Processed invoices and payments using credit card payment and Iprocurement.
• Maintaining rostering for nursing staff using RoStar authorised by Child Health Nurse Manager.
• Management of Vehicle fleet car bookings for our multi disciplinary team.
• Monitoring of swipe cards, assisting Paeditricians and other clinical staff with scanning, emailing reports and lab results, script requests, actioning follow up requests, booking and rescheduling appointments and maintaining client information on Genie and CDIS (Child Development Informatioon System).

• Managed daily office operations, including scheduling Immunisation appointments and managing incoming calls.
• Organized and maintained filing systems both electronically and manually.
• Performed data entry duties to update client information in databases which include Hcare, WINVACC and AIR (Australian Immunisation Register).
• Ordered supplies and equipment as needed using Iprocurement following Management approval.
• Resolved customer complaints in a timely manner.
• Answered phone to take messages or redirect Nursing staff.
• Delivered exceptional customer service through direct communication with clients and team members.
• Greeted and signed in visitors to facilitate front office operations.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Reviewed records and other documents to obtain information or respond to requests.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Completed work schedules, managed calendars and arranged appointments.

• Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
• Maintained accurate records of client intakes in electronic database system.
• Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
• Communicated effectively with supervisors regarding current caseloads and resource availability.
• Adhered to confidentiality guidelines when handling sensitive information about clients.
• Answered phone calls to provide assistance, information and wait times for our multi disciplines.
• Assisting CNS (Clinical Nurse Specialist) Coordinator with client transfers and booking of high priority client appointments and referral queries.
• Ordering stationary and resources for clinical staff using Iprocurement and Credit card with Management approval.

As previously summarised.

Various Fixed Term Contract Level 3

• Coordinated the intake process for new clients, including entering referrals and maintaining accurate records of client demographics in electronic database system.
• Transferring client records and redirections as required.
• Minuting minutes of meetings.
• Scanning, faxing of documents.
• Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
• Answered phone calls to provide assistance, information and booking of appointments.