Hi, I’m
Angela Watts
Liverpool
Summary
Dynamic Human Resource Officer with a proven track record at MYER, excelling in conflict resolution and fostering teamwork. Recognized for streamlining recruitment processes and enhancing employee retention through effective onboarding and performance evaluations. Adept at maintaining compliance with labor laws while promoting an inclusive workplace culture. Strong leadership and organizational skills drive success in team environments.
Overview
26
years of professional experience
1
Certification
Work History
Playgroup NSW
Volunteer
09.2013 - 12.2016
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
MYER
Human Resource Officer
02.2007 - 06.2012
Job overview
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Fostered an inclusive workplace culture by promoting diversity initiatives and awareness programs.
- Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
- Collaborated with management teams to establish clear succession plans for key roles within the organization.
- Participated in cross-functional projects aimed at improving overall organizational performance.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
MYER
Customer Service Manager
03.2001 - 05.2007
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
MYER
Team Leader
11.1998 - 03.2001
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
MYER
Service and Selling Team Member
09.1990 - 07.1998
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Oversaw daily operations, ensuring smooth functioning of all retail departments.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Optimized merchandising efforts in retail spaces to attract shopper attention while showcasing key product features effectively.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Coordinated promotional events at various retail locations, increasing brand visibility and driving sales growth.
Education
TAFE NSWLiverpool, NSW
from Management And Leadership Diploma
12-1999
Casula HighCasula
High School Diploma
10-1991
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Volunteer recruitment
- Leadership qualities
- Community service
- Adaptability and dependability
- Time management
- Public speaking
Accomplishments
- Collaborated with team of HR professionals in the development of the Management Development Program at MYER
- Documented and resolved staff issues which led to ongoing loyalty and commitment to MYER
Certification
- Diversity, Equity, and Inclusion in the Workplace Certificate– Various professional development platforms.
- First Aid Certification
Languages
Croatian
Native or Bilingual
Interests
- Fashion and Style
- Volunteer Work
- Enjoy participating in walks for overall physical and mental well-being
- Reading
- Personal Development and Self-Improvement
Timeline
Volunteer
Playgroup NSW
09.2013 - 12.2016
Human Resource Officer
MYER
02.2007 - 06.2012
Customer Service Manager
MYER
03.2001 - 05.2007
Team Leader
MYER
11.1998 - 03.2001
Service and Selling Team Member
MYER
09.1990 - 07.1998
TAFE NSW
from Management And Leadership Diploma
Casula High
High School Diploma
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