Angela Wilkes
Parkhurst
Summary
Equipped with valuable skills in customer service, hospitality, retail and administration/reception. Able to adapt and learn new skills quickly with an eye for detail and good time management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Catering Attendant
Ramsay Health
01.2025 - Current
Customer Service Attendant/Barista
St Aubin’s Village
01.2022 - 01.2025
- Taking customer orders
- Barista
- Training staff
- Ordering stock/stock control
- Money handling/Banking
- Preparing orders
- General waitress duties
- General cleaning duties
- Food Preparation
- Skills Obtained: Customer service skills
- Solving/resolving customer problems
- Food handling skills
- Able to work as part of a team or autonomously
Disability Support Worker
LiveBetter Services
01.2021 - 01.2022
- Assist clients with personal care
- Provide domestic assistance
- Social Support
- Transport
- Daily reports/incident reports
Customer Service Attendant/ Barista
Flour
01.2018 - 01.2021
- Taking customer orders
- Barista
- Training staff
- Ordering stock/stock control
- Money handling/Banking
- Preparing orders
- General waitress duties
- General cleaning duties
- Food Preparation
- Skills obtained: Customer service skills
- Solving/resolving customer problems
- Food handling skills
- Able to work as part of a team/or autonomously
Barista / Shop Assistant
Michel’s Patisserie
01.2015 - 01.2018
- Training staff
- Ordering stock/stock control
- Money handling/Banking
- Taking customer orders
- Barista
- Preparing orders
- General waitress duties
- General cleaning duties
- Food Preparation
- Skills obtained: Customer service skills
- Solving/resolving customer problems
- Food handling skills
- Able to work as part of a team/ or autonomously
- Able to multi task/ Time management
Community Development Officer
Tieri
01.2013 - 01.2014
- Planning community events
- Community awareness programs
- Helping people in crises
- Attending council meetings
- Skills Obtained: Event planning
- Communication skills
- Able to work unsupervised
Barista /Cook / Shop Assistant
Lighthouse Café
01.2012 - 01.2014
- Taking customer orders
- Barista
- Preparing orders
- General waitress duties
- General cleaning duties
- Food Preparation
- Skills obtained: Customer service skills
- Food handling skills
- Able to work as part of a team or autonomously
- Able to multi task/ Time management
Shop Assistant
Café Emporio
01.2006 - 01.2007
- Taking customer orders
- Barista
- Preparing orders
- General waitress duties
- General cleaning duties
- Food Preparation
- Skills Obtained: Customer service skills
- Food handling skills
- Able to work as part of a team/ or autonomously
- Able to multi task
- Time management
Laboratory Technician
ACIRL
01.2005 - 01.2006
- Prepping coal samples for analyse
- Reporting results
- Calibrations
- Reporting results and labelling samples (Labsys)
- Ash analyse, Inherent moistures, Volatile matter
- High temperature chlorines, Relative density
- Phosphorus, Crucible swelling numbers, Total sulphur, Calorific value
- Skills Obtained: Coal Analyse skills
- Coal Preparation Skills
- Work as part of team
- Computer skills
- Time management skills
- Able to work unsupervised
Storm Temp (Call Centre)
Ergon Energy
01.2004 - 01.2005
- Take customer phone calls
- Enter data on computer system
- Take emergency calls
- Relay information to customers
- Skills Obtained: Phone skills
- Customer service skills
- Problem solving
Administration Officer
CQ News (Emerald News Paper)
01.2003 - 01.2004
- Customer Service
- General Admin Duties
- Entering Data onto computer system
- Banking
- Petty Cash
- Placing newspaper adverts
Administration Officer
CQ Net (internet service provider)
01.2002 - 01.2003
- High level customer service
- Answer customer phone calls
- Assist customers with internet problems over phone
- Sell service to new customers
- Dealing with customer complaints
- Training new staff
- Taking customer payments
- Banking duties
- Keeping database up to date
- Connecting new customers
- Skills Obtained: Time Management
- Problem solving
- Work unsupervised
- Customer relations
- Multi- tasking
- Technical support
Shop Assistant
Café Emporio
01.1999 - 01.2002
- Taking customer orders
- Barista
- Preparing orders
- General waitress duties
- General cleaning duties
- Food Preparation
- Skills Obtained: Customer service skills
- Food handling skills
- Able to work as part of a team
- Able to multi task/ Time management
Skills
- Customer service
- Call center experience
- Payment processing
- Professional telephone demeanor
- Food safety
- Food preparation
- Order taking
- Cleanliness standards
- Food presentation
- Allergy awareness
- Time management
- Verbal and written communication
Certification
- First Aid Certificate
- Cert 3 and 4 Fitness
- Blue Card
Personal Qualities
- Honest and conscientious
- Punctual. Reliable, hardworking and effective with time
- Fast learner with the ability to quickly grasp new skills
- Able to work as part of a team or autonomously
- Friendly, courteous and relate well with others
Timeline
Catering Attendant
Ramsay Health
01.2025 - Current
Customer Service Attendant/Barista
St Aubin’s Village
01.2022 - 01.2025
Disability Support Worker
LiveBetter Services
01.2021 - 01.2022
Customer Service Attendant/ Barista
Flour
01.2018 - 01.2021
Barista / Shop Assistant
Michel’s Patisserie
01.2015 - 01.2018
Community Development Officer
Tieri
01.2013 - 01.2014
Barista /Cook / Shop Assistant
Lighthouse Café
01.2012 - 01.2014
Shop Assistant
Café Emporio
01.2006 - 01.2007
Laboratory Technician
ACIRL
01.2005 - 01.2006
Storm Temp (Call Centre)
Ergon Energy
01.2004 - 01.2005
Administration Officer
CQ News (Emerald News Paper)
01.2003 - 01.2004
Administration Officer
CQ Net (internet service provider)
01.2002 - 01.2003
Shop Assistant
Café Emporio
01.1999 - 01.2002
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