Angela Yu
Burwood
Summary
Results-driven professional with extensive experience in customer service and sales. Adept at cultivating lasting customer relationships and understanding client needs. Possesses strong communication and interpersonal skills, ensuring the delivery of exceptional customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Celine Australia
11.2023 - Current
- Consistently meet store KPIs and commercial targets by fostering a customer-focused approach, leveraging the ability to build and expand a loyal clientele through proactive client engagement.
- In store Visual Merchandiser assistant, demonstrated strong attention to detail in creating and maintaining visually appealing product displays.
- Deepen client relationships by leveraging data driven insights to deliver targeted, meaningful interactions that uplift and support each segments.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled conflict resolution with dissatisfied customers in a professional manner, leading to increased customer retention rates.
- Skilled in operational tasks, including assisting with regular cycle counts, e-commerce processes, and stocktake preparations.
Client Advisor
Gucci, Australia
04.2022 - 11.2023
- Achieve Store KPIs and commercial targets through customer service oriented attitude, driven by ability to maintain and grow a clientele base by active client engagement.
- Ability to work dynamically in a high-volume environment.
- Time management and prioritizing skills.
- High attention to detail and a strong, professional work ethic reflected through consistent ambassador NPS & Mystery shop scores.
- In store fine jewellery ambassador: trains team with in depth knowledge of fine jewellery, including materials, craftsmanship and heritage.
- Proactively follow up on client enquiries and requests, including after sales services.
- Proficient in operational skills - supporting with regular cycle counts,stocktake preparations and management of inventory.
- Collaborate with and assist the Visual Merchandising (VM) team and In-store Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines.
- Supporting store management team with inducting and onboarding new team members.
Senior Sales Associate
Coach Australia
11.2019 - 04.2022
- Support store team and exceed personal sales targets and KPIs as communicated by the Store Manager
- Trained, coached, and mentored new sales associates for maximum performance.
- Collaborate with Store manager and support with marketing activations by analysing and interpreting trends to facilitate planning and targeting new customer as well and further engage local clientele
- Detailed oriented and focused on enhancing client experiences to develop a strong loyal client network within the store and nurture VIPs
- Enhance store experience through Personalisation skills- trained with Hot stamping leather goods and well as belt cutting
Team Leader
Miniso Australia
06.2017 - 10.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Lead and initiate inventory control measures to maintain and ensure stock accuracy and review store order and replenish inventory
Education
Bachelor of Arts - Bachelor of Design in Visual Communication
University of Technology Sydney
Sydney, NSW11-2017
Strathfield Girls High School
Sydney, NSW11-2013
Skills
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Fluent in English and Mandarin
- Leather care service and leather products knowledge
- EFTPOS, Alipay, Wechat Pay,Distant payment
Timeline
Sales Associate
Celine Australia
11.2023 - Current
Client Advisor
Gucci, Australia
04.2022 - 11.2023
Senior Sales Associate
Coach Australia
11.2019 - 04.2022
Team Leader
Miniso Australia
06.2017 - 10.2019
Bachelor of Arts - Bachelor of Design in Visual Communication
University of Technology Sydney
Strathfield Girls High School
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