Angela Zingelmann
WATERFORD WEST,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Admissions Clerk
GREENSLOPES PRIVATE HOSPITAL
GREENSLOPES, QLD
12.2018 - Current
- Greet and welcome visitors and patients to the admissions desk
- Assist in answering phone calls, emails, and other inquiries from the public ,patients ,staff and third parties in the hospital
- Admit patients to wards and to theatre procedures
- Process charts and paperwork for admissions
- Payments taken for Health fund and self funded billing
- Scanning documents to patients admission
- Transferring phone calls to appropriate departments
- Directing to various areas of the hospital for procedures or appointments
Ward Clerk
GREENSLOPES PRIVATE HOSPITAL
GREENSLOPES, QLD
02.2005 - 12.2018
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Assisted in the preparation of patient charts prior to doctor visits.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Organized and maintained filing system for medical records and documents.
- Performed clerical duties such as data entry, scanning and filing documents.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Processed referrals from primary care providers when needed.
- Managed daily operations of the ward including ensuring that all
- Organised wardsmen to transfer patients to wards or testing appointments
- necessary equipment was available.
- Booked lab results, radiology images and other diagnostic tests requested by physicians.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
OUTPATIENTS SECRETARY
GREENSLOPES PRIVATE HOSPITAL
GREENSLOPES , QLD
02.2003 - 02.2005
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Pleasantly welcomed patients, answered phone calls, and maintained front reception desk.
- Made follow up appointments with Specialists
- Processed patient charts for appointments
- Booked inbound and outbound transport
Education
High School Diploma -
BEENLEIGH STATE HIGH
Brisbane, QLDSome College (No Degree) -
YERONGA BUSINESS COLLEGE
Brisbane, QLDSkills
- Confidentiality
- Medical Records Management
- Office reception
- Customer Service
- Payment Collection
- Medical terminology expertise
- Database Administration
Accomplishments
- WON EMPLOYEE OF THE YEAR 2023
Timeline
Admissions Clerk
GREENSLOPES PRIVATE HOSPITAL
12.2018 - Current
Ward Clerk
GREENSLOPES PRIVATE HOSPITAL
02.2005 - 12.2018
OUTPATIENTS SECRETARY
GREENSLOPES PRIVATE HOSPITAL
02.2003 - 02.2005
High School Diploma -
BEENLEIGH STATE HIGH
Some College (No Degree) -
YERONGA BUSINESS COLLEGE
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