Angela David
Leederville,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Looking for the next step to continue to grow, learn and be challenged.
Overview
4
4
years of professional experience
Work History
Project Lead - Front End Transformation
Coles Supermarkets
01.2024 - Current
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Partnered with project team members to identify and quickly address problems.
- Produced quality standards, checklists, report templates, and processes.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Fresh Trading Manager
Coles Supermarkets
05.2023 - 01.2024
- Oversee all four fresh departments within store and accountable for all 30+ team members within departments
- Training and onboarding new team members to ensure they have smooth transitions into team
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Achieving key performance indicators such as customer satisfaction in relation to quality and availability as well as budgets in relation to
State Transformation Coach - Service
Coles Supermarkets
06.2021 - 05.2023
- Supported WA and NT stores through service transformation: This included supporting with what design would work best for each store, stakeholder briefings, pre-planning meetings and post installation support
- Partnered with business teams to understand needs and mitigate potential problems: multiple business units were engaged for many of these installations depending on location, trade volume and demographics of stores
- Customer satisfaction main outcome: Ensuring un-happy or angry customers were brought on change journey and articulating that for team in-store to convey
- Assisting stores with training of their customer service teams, bringing back customer obsession
- Performed walk-through at each location with project manager to ensure plans were met and to identify rectifications needed.
- Collaborated with other coaches to create and execute game plans.
Recruitment Coordinator
Coles Supermarkets
02.2021 - 06.2021
- Operated and maintained applicant tracking and candidate management systems
- Coordinated incoming job requisitions and applications
- Pre-screened resumes prior to being sent to Hiring Managers for consideration.
Customer Service Manager
Coles Supermarkets
05.2020 - 02.2021
- Accountable for overseeing customer service department and 25+ team members
- Achieving key performance indicators such as customer satisfaction in relation to team member friendliness, knowledge, efficiency
- Resolving customer complaints while prioritising customer satisfaction and loyalty.
Office-In-Charge
Coles Supermarkets
11.2019 - 05.2020
- Maintained computer and physical filling system
- Updated reports, managed accounts and generated company-based reports
- Managed all store financials and finalised business periods each week which included investigating any off-balance accounts/tills from service area
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Bachelor of Science - Psychology
Curtin University
Perth, WA2028
Mindarie Senior College
Mindarie01.2016
Skills
- Customer Experience
- Leadership Experience
- Collaborative mindset
- Project Coordination
- Digital & Microsoft Literate
- Work Ethic
- Organisational Skills
- Stakeholder Engagement
Timeline
Project Lead - Front End Transformation
Coles Supermarkets
01.2024 - Current
Fresh Trading Manager
Coles Supermarkets
05.2023 - 01.2024
State Transformation Coach - Service
Coles Supermarkets
06.2021 - 05.2023
Recruitment Coordinator
Coles Supermarkets
02.2021 - 06.2021
Customer Service Manager
Coles Supermarkets
05.2020 - 02.2021
Office-In-Charge
Coles Supermarkets
11.2019 - 05.2020
Bachelor of Science - Psychology
Curtin University
Mindarie Senior College
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