Summary
Overview
Work History
Education
Skills
Personal Interests
Timeline
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Jeremy Thaman

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximised repeat business opportunities and utilised proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

5
5
years of professional experience

Work History

Premium Account Manager

HI PAGES GROUP
08.2023 - Current
    • Managed a diverse portfolio of accounts (700+ trade businesses) ensuring timely communication and effective problem resolution.
    • Maintained high client retention rates by providing exceptional customer service and anticipating client needs, including hosting personalised online demonstrations.
    • Built an intimate understanding of company values, products and internal processes to better contribute to the overall growth of the company.
    • Managed the full life cycle of client campaigns, including on-boarding, growth and retention.
    • Developed customized account plans for clients to help them achieve their business goals.
    • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
    • Negotiated contract terms with clients, securing favourable agreements for both parties.
    • Collaborated with sales team to identify potential upsell opportunities and expand client base.
    • Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.

Premium Account Manager

LAWPATH
02.2023 - 08.2023
  • Managed multiple client schedules to ensure availability and capacity for client consultations
  • Drove the consultation process including facilitation of re-allocations, cancellations or reschedules
  • Generated revenue through facilitation of follow up and closure processes for legal quotes
  • Managed the initial onboarding of new clients, offering comprehensive guidance on the range of available legal services and coordinating their initial consultations.
  • Meticulously administered the maintenance and updating of client data in Salesforce, ensuring precision and completeness of client information.
  • Maintained an up-to date repository of legal and industry trends, growing personal discipline related knowledge and playing a pivotal role in Lawpath's continued success in delivering the most relevant and valuable legal services to clients.
  • Proactively sought opportunities for clients to access additional legal services while simultaneously identifying cross-selling and upselling prospects to further benefit both clients and contribute to the growth of Lawpath.

Account Executive

IQPC
05.2022 - 02.2023
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Liaised on behalf of clients within my portfolio, collaborating with cross-functional teams to deliver on key company objectives within set timeframes.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Exceptional communication skills, written and verbal, demonstrated through client presentations, stakeholder engagement and tailoring business processes to meet client expectations.
  • Established long-lasting relationships with key decision-makers within client organisations, solidifying the company''s reputation as a trusted partner in their respective industries.

Business Development Manager

BL Financial Advisory Group
09.2019 - 05.2021
  • Processed quotes, orders and back orders through the company's ERP system.
  • Scheduled deliveries within set timeframes.
  • Demonstrated a high standard of customer service and communication skills through a consistently pro-active approach, initiating outbound sales calls and booking appointments.

Sales Consultant

Simplx Marketing
01.2019 - 07.2019
  • Developed the proficiency to discern diverse customer needs and adeptly tailor sales approaches across a spectrum of clientele, spanning from potential customers in shopping centres to corporate businesses.
  • Demonstrated resilience, travelling to clientele, marketing and selling products to approximately 300 people on average per day.

Education

Bachelor of Economics - Major in Finance & Marketing

University of New South Wales
Sydney
2023

High School Diploma -

Normanhurst Boys High School
Normanhurst, NSW
2017

Parramatta High School
Parramatta, NSW
2016

Skills

  • Schedule Management
  • Vendor Relations
  • Revenue Generation
  • Trend Forecasting
  • Complaint Management
  • Client Relationship Management
  • Staff Management
  • [Type] Product Expertise

Personal Interests

Creative Director and Founder at Spectrum Records (August 2018 - Present)

  • As a founder and creative director at Spectrum Records, I take pride in steering artistic direction while concurrently promoting and producing my own music.
  • Successfully marketed my own platform, with two projects reaching an audience of 95,000+ and 65,000+ respectively.

Timeline

Premium Account Manager

HI PAGES GROUP
08.2023 - Current

Premium Account Manager

LAWPATH
02.2023 - 08.2023

Account Executive

IQPC
05.2022 - 02.2023

Business Development Manager

BL Financial Advisory Group
09.2019 - 05.2021

Sales Consultant

Simplx Marketing
01.2019 - 07.2019

Bachelor of Economics - Major in Finance & Marketing

University of New South Wales

High School Diploma -

Normanhurst Boys High School

Parramatta High School

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Jeremy Thaman