Summary
Overview
Work History
Education
Skills
References
Timeline
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Angela Marie De La Cruz

Kelso,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Part Time Freelance Customer Service Role

01.2020 - 05.2023
  • Assist Client with daily administrative tasks, including answering emails, scheduling meetings, and making travel arrangements
  • Provide prompt, friendly, and accurate responses via various communication channels (email, chat) to address inquiries about visa requirements, application procedures, processing times, and related matters.

Administration Role Contract

Townsville City Council
07.2019 - 12.2019
  • Assist Officers with their daily administrative duties.

Sales Rep/Customer Service Role

Sprint Tele sales
Makati City, PH
10.2013 - 08.2015
  • Sell products and services to prospective customers
  • Performing cost-benefit analysis of existing and potential customers
  • Maintaining positive business relationships to ensure future sales.

Sales Rep/ Technical Rep/ Customer service Billing Rep

Sutherland Global Services
06.2009 - 08.2013
  • Help customers with phone and internet issues
  • Responsible for diagnosing any phone and internet faults with the systems
  • Provide resolution for customers by giving basic troubleshooting and workaround while maintaining sales pitch
  • Help and assist customers in installing accounting software over the phone
  • Resolve any software issue and diagnose by providing the right troubleshooting and workaround
  • Provide information to address inquiries regarding products and services including bill inquiry
  • Help and resolve customer complaints.

Education

Certificate I in Office Administration -

TAFE Queensland North
01.2019

Bachelor of Science in Entrepreneurship -

Universidad De Sta Isabel
Philippines
01.2010

Skills

  • Customer Focus
  • Professional telephone demeanor
  • Reliability
  • Complaint Handling
  • Confidentiality
  • Call Documentation
  • Customer Service
  • Data Entry
  • Account Updates
  • Deadline-oriented
  • Office Administration

References

Ms. Jenessa Taylor 0422 621 959

Timeline

Part Time Freelance Customer Service Role

01.2020 - 05.2023

Administration Role Contract

Townsville City Council
07.2019 - 12.2019

Sales Rep/Customer Service Role

Sprint Tele sales
10.2013 - 08.2015

Sales Rep/ Technical Rep/ Customer service Billing Rep

Sutherland Global Services
06.2009 - 08.2013

Certificate I in Office Administration -

TAFE Queensland North

Bachelor of Science in Entrepreneurship -

Universidad De Sta Isabel

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Angela Marie De La Cruz